End-User IT Logistics & Onboarding Specialist

Netcompany Group; Brussel Hoofdstad; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Mobility budget

Udemy for Business access

Well-being activities

Job summary

Netcompany Belgium is seeking a Logistics & End-User Support Operator to manage end-user appointments, guide onboarding, verify identity, prepare devices, and distribute equipment across European projects.

You will provide first-line support for basic issues, document handovers and stock movements, and escalate complex incidents. Fluency in English and French (B2) and a positive, detail-oriented mindset are essential.

Qualifications

• 1+ year of relevant experience in logistics, workplace support, service desk or end-user IT support.
• Good spoken and written English and French (minimum B2 level in both languages).
• Good understanding of logistics, goods handling and stock-management processes.
• Strong practical knowledge of Microsoft Windows and Office, with basic technical troubleshooting skills.
• Ability to quickly learn and follow documented procedures and operational instructions accurately.
• Customer-focused approach, with the ability to explain technical steps clearly to non-technical users.

Responsibilities

• Manage end-user appointments and ensure an efficient distribution schedule.
• Welcome and guide end-users through the equipment handover and onboarding process.
• Verify identity and eligibility before releasing IT equipment.
• Prepare and check devices to ensure laptops and accessories are ready for distribution.
• Distribute equipment and explain the key onboarding and next steps to end-users.
• Assist with initial setup, including first login, connectivity, Windows and Microsoft Office configuration.
• Provide first-line support for basic issues and escalated technical incidents to the appropriate support team.
• Maintain asset and inventory records, documenting handovers, stock movements, discrepancies, damaged equipment and exceptions.

Skills

End-user IT support

Logistics management

Windows & Office

Customer service

English (B2)

French (B2)

Job description

Netcompany Belgium is seeking a Logistics & End-User Support Operator to manage end-user appointments, guide onboarding, verify identity, prepare devices, and distribute equipment across European projects.

You will provide first-line support for basic issues, document handovers and stock movements, and escalate complex incidents. Fluency in English and French (B2) and a positive, detail-oriented mindset are essential.