European Account Manager — Growth & Retention (Brussels)

Contexte; Brussel Hoofdstad; Hybride; EUR 50 000 - 53 000; Plein temps

Avantages offerts par ce poste

Meal vouchers 10€ per day worked

Eco vouchers 250€ per year

End-of-year gift voucher

Snacks and drinks in the office

2 remote days per week

2 paid volunteering days per year

Résumé du poste

Contexte is seeking an Account Manager to own a portfolio of customer accounts in the EU squad based in Brussels. You will onboard, train, renew, and grow accounts while maintaining strong client relationships and delivering tailored solutions.

You will coordinate with editorial, product, and marketing teams to ensure projects run on time and within budget. You will monitor campaigns, analyze results, and propose improvements based on customer feedback.

Qualifications

• Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
• Minimum 3 years of experience in account management, ideally in the media sector.
• Minimum 2 years of sales experience is required.
• Knowledge of the Brussels PA environment is an advantage.

Responsabilités

• Onboard and train new customers transitioned from Account Executives.
• Maintain and build strong relationships with existing customers.
• Understand customer needs to tailor suitable solutions.
• Provide regular, personalized account monitoring and updates.
• Ensure customer satisfaction and manage project expectations.
• Address and resolve customer inquiries.

Connaissances

CRM tools

Notion

Salesforce

Formation

Bachelor-level degree in business/marketing/communications

Outils

CRM tools

Description du poste

Contexte is seeking an Account Manager to own a portfolio of customer accounts in the EU squad based in Brussels. You will onboard, train, renew, and grow accounts while maintaining strong client relationships and delivering tailored solutions.

You will coordinate with editorial, product, and marketing teams to ensure projects run on time and within budget. You will monitor campaigns, analyze results, and propose improvements based on customer feedback.