Customer Success Manager, EMEA

Apryse; Belgique; Hybride; EUR 45 000 - 70 000; Plein temps

Résumé du poste

Apryse is expanding its Customer Success team in Belgium and seeking a Customer Success Manager to nurture and grow relationships with a focus on product adoption, satisfaction, retention and expansion. This individual will be a hands-on contributor with clear career progression toward leadership within two to three years.

The role involves managing a portfolio of customers, maintaining strong relationships, and collaborating across teams to ensure success.

Qualifications

• 1–2 years of Customer Success/Account Management experience preferred.
• Organizational skills and accountability (detail-oriented, data hygiene, tracking).
• Proven work experience as a Customer Success Manager or similar role preferred.
• Strong English communication; German or Italian is a plus.

Responsabilités

• Manage a portfolio of customers and ensure a high-quality experience.
• Build strong relationships and act as a trusted point of contact.
• Identify risks early and address them proactively.
• Partner cross-functionally to drive outcomes.
• Navigate customer conversations balancing company priorities and customer needs.
• Maintain data, reporting, and internal documentation.

Connaissances

English communication

Cross-functional collaboration

Negotiation

Problem solving

Independent work

Data hygiene

Outils

Excel

Google Sheets

Data tools

Reporting platforms

Description du poste

The Role:

We are expanding our Customer Success team and are looking to bring on a Customer Success Manager to join our team in Belgium. The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

Responsibilities:

• Manage a portfolio of customers and ensure a consistent, high-quality experience
• Build strong relationships and act as a trusted point of contact
• Identify risks early and take proactive steps to address them
• Partner cross-functionally and collaborate effectively to drive outcomes
• Navigate customer conversations, balancing company priorities with customer needs
• Maintain accurate data, reporting, and internal documentation
• Take ownership of internal tools and workflows tied to customer management
• Contribute to process improvements and team efficiency

Requirements:

• Minimum 1-2 years of experience,bonus for Customer Success/Account Managementexperience
• Organization andaccountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Proven work experience as a Customer Success Manager or similar role preferred
• Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus.
• Proven ability to collaborate across teams and build alignment
• Strong negotiation and influencing skills with customers and internal stakeholders
• Problem-solving mindset with the ability to think critically
• Ability to work independently while knowing when to involve others

Assets:

• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Management, renewals or upsells experience would be a plus
• Excel/Google Sheets experience
• Software Experience
• Experience with data tools or reporting platforms
• Exposure to customer-facing roles in fast-paced environments
• Experience working cross-functionally with different teams
• Process improvement or operational experience

Benefits

• Competitive salary commensurate with experience and qualifications.
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment and the option to work from our office in Gent if preferred.
  

Company Description

As theindustry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Aprysewe are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals.With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.