Elegance Concierge: First Impression Specialist

Hermès; Oudergem; On-site; EUR 21,000 - 27,000; Full time

Job summary

Hermès in Belgium is seeking a Greeter to be the first point of contact, setting the tone for the customer journey. You will greet clients, ensure they feel welcomed, and guide them to the appropriate sales associate.

The role requires warmth, elegance, and a high standard of hospitality; you will keep the area tidy, coordinate with security, and contribute to a calm, luxurious shopping experience.

Qualifications

• Experience in a customer-facing retail environment.
• Strong interpersonal and hospitality skills.
• Excellent grooming and professional presentation.
• Fluency in French and English; Dutch a plus.

Responsibilities

• Greet and welcome clients entering and leaving the store.
• Convey warmth, courtesy, elegance and simplicity at all times.
• Direct customers to the appropriate sales associate and manage flow.
• Maintain clean, welcoming areas inside and outside the store.
• Collaborate with security to ensure client and staff safety.

Skills

Customer service

Retail experience

Fluent English

French language

Job description

Hermès in Belgium is seeking a Greeter to be the first point of contact, setting the tone for the customer journey. You will greet clients, ensure they feel welcomed, and guide them to the appropriate sales associate.

The role requires warmth, elegance, and a high standard of hospitality; you will keep the area tidy, coordinate with security, and contribute to a calm, luxurious shopping experience.