Client Relations Agent (Fluent in Danish and English)

Hermès; Brussel Hoofdstad; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Hermès in Brussels is seeking a Client Relations Agent to serve the Benelux-Nordics market, delivering a high-quality customer experience across channels. You will be the main point of contact for end customers seeking assistance with stores via email, phone or digital channels.

You'll advise customers on products, availability, purchases, returns, and exchanges while maintaining strong relationships with stores.

Qualifications

• Experience in the hotel, retail or e-commerce sector.
• Empathetic and friendly with a strong sense of customer service.
• Excellent interpersonal and written/verbal communication skills in Danish and English.
• Organized and able to set priorities.
• Assertive, analytical, self-reliant with strong stress and conflict management.
• Value teamwork and being a strong team player.
• Proficient in using a variety of software applications and multitasking.
• Available from February 2027 to support the opening of the Client Relations Center on 1 March 2027.

Responsabilités

• Advise customers by telephone and via digital channels, providing a high-quality, seamless experience.
• Maintain the quality of relationships with customers and stores in line with service philosophy.
• Provide comprehensive product information (features, availability, reservations) and other useful details.
• Explain procedures (purchases, returns, exchanges) and ensure follow-up with the relevant store.

Description du poste

What will your mission be?

As a Client Relations Agent, you will act as a representative of Hermès, dedicating yourself entirely to ensuring the satisfaction of our customers. You will be responsible for the Benelux-Nordics countries. Our friendly working environment fosters a collegial management style based on collaboration, team spirit and mutual support.

What will your daily life be like?

In a multilingual and multitasking environment, you will be the main point of contact for end customers who wish to get in touch with our stores via email, telephone or other digital channels.

• As part of our headquarters in Brussels, you will advise customers by telephone and via digital channels, providing them with a high-quality and seamless experience.
• You will ensure the quality of our relationships with our customers, as well as with our stores, in line with our service philosophy.
• You will provide comprehensive product information (features, availability, reservations, etc.) and other useful details.
• You will explain our procedures (purchases, returns, exchanges) and ensure follow-up with the relevant store.

What do you need to succeed with us?

• You have experience in the hotel, retail or e-commerce sector. Experience in dealing directly with a sophisticated and international clientele would be an advantage.
• You are empathetic and friendly, have a strong sense of customer service and put the customer at the heart of everything you do.
• You are interested in bespoke solutions and possess strong interpersonal skills as well as excellent verbal and written communication skills in Danish and English.
• You are organized and able to set priorities.
• You are assertive, analytical, self-reliant and have excellent stress and conflict management skills.
• You value teamwork and are an excellent team player.
• You demonstrate proficiency in using a variety of software applications and are able to work with multiple programs simultaneously.
• You are available from February 2027, to ensure a smooth opening of the Client Relations Center on 1st of March 2027

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.