Greeter Knokke (Student Job)

Hermès; Knokke; Presencial; EUR 19 000 - 26 000; Tempo integral

Resumo da oferta

Hermès in Knokke seeks a Greeter who will be the first point of contact, greeting clients entering and leaving the store and setting the tone for a warm, elegant shopping experience.

You will manage store traffic, identify client needs, escort them to the right sales associate, keep the welcoming area tidy, and communicate in Dutch and English; French is a strong asset.

Experience in customer-facing retail and a polished, service-oriented demeanor are essential.

Qualificações

• Experience in a customer-facing retail environment.
• Strong interpersonal skills and hospitality mindset.
• Fluent in Dutch and English; French is a strong asset.

Responsabilidades

• Greet and welcome clients as they enter and leave the store.
• Manage traffic inside and outside the store and determine client needs.
• Escort clients to the appropriate floor or sales associate and maintain a welcoming area.

Conhecimentos

Dutch

English

Hospitality

Interpersonal skills

Organization

Descrição da oferta de emprego

What will your mission be?

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

What will your mission be?

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.
As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

What will your daily life look like?

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Manage traffic inside & outside the store
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Know at any time what team members are available
• Use the proper instore tools to respond to clients
• Inform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)
• Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Maintain the welcoming area in clean and tidy condition

What will you need to be successful?

• Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
• Strong interpersonal skills, natural sense of curiosity
• Exquisite sense of hospitality
• Open, friendly, communicative nature
• Talent for organization and improvisation
• Capacity to maintain an overview and to keep calm in hectic situations
• Diplomacy and a solution-oriented approach
• A real sense of empathy for different types of customers and situations
• Motivation, strong work ethic and flexibility
• Quick and straightforward communication with the team
• Grooming in line with Hermès standards
• Fluent Dutch and English. French is a strong asset

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.