E-commerce Multichannel Customer Care Specialist

North Beach; Rumes; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

North Beach is seeking a Customer Service Assistant to join our team in a full-time role at our Belgium head office. You will deliver friendly support across email, live chat, and phone, handle returns and order issues, and keep logistics and stock records up to date.

The ideal candidate enjoys fashion, e-commerce, and fast-paced retail environments. You’ll collaborate with Ecommerce and Marketing teams, maintain accuracy, and provide proactive, upbeat service during a busy day, including the

Qualifikationen

• 1–2+ years' experience in a retail customer service, e-commerce, or administration role.
• Experience or familiarity using Zendesk, Live Chat and Microsoft Office. Any experience with Ontempo (our retail management system) is a bonus.
• Strong problem-solving capability with top-notch accuracy and attention to detail.
• Excellent written and verbal communication and a positive, upbeat phone manner.
• Great time-management skills with the ability to prioritise tasks in a fast-paced environment.

Aufgaben

• Multi-Channel Customer Care: Deliver friendly, helpful customer service via email (Zendesk), Live Chat and phone. Resolve customer enquiries, look after Locals loyalty program queries, and respond to Google and website reviews.
• E-Commerce Operations & Order Management: Manage returns, exchanges, refunds and faulty item claims. Resolve order issues promptly to make sure every customer has a great experience.
• Logistics & Claims: Create and send daily dispatch reports, file NZ Courier claims, execute stock adjustments, and report any dispatch errors.
• Store & Head Office Support: Assist store teams with picklist issues, dispatch gift cards, coordinate courier supplies for Accounts, and help keep our Head Office running smoothly.

Kenntnisse

Customer service experience

Attention to detail

Time management

Communication

Fashion & ecommerce interest

Tools

Zendesk

Live Chat

Microsoft Office

Ontempo

Jobbeschreibung

North Beach is seeking a Customer Service Assistant to join our team in a full-time role at our Belgium head office. You will deliver friendly support across email, live chat, and phone, handle returns and order issues, and keep logistics and stock records up to date.

The ideal candidate enjoys fashion, e-commerce, and fast-paced retail environments. You’ll collaborate with Ecommerce and Marketing teams, maintain accuracy, and provide proactive, upbeat service during a busy day, including the