Dutch-Speaking Support Specialist — Relocate to Sofia

Recruitment By Ierotheos; Belgique; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

More benefits

Job summary

Mercier Consultancy Group is recruiting a Dutch Speaking Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality Dutch-language customer support across digital channels and collaborating with the Bulgarian office to refine processes.

The ideal candidate will have native or fluent Dutch, strong communication skills, and a track record in customer-facing roles. A fully supported relocation package and competitive benefits are offered.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proven experience in customer-facing roles within customer support services is a strong asset.
• Exceptional communication skills and a passion for problem-solving.

Responsibilities

• Provide high-quality customer assistance through various digital channels.
• Maintain a deep understanding of company products to deliver accurate, helpful solutions.
• Manage and resolve complex customer inquiries to ensure high satisfaction.
• Collaborate with cross-functional teams in the Bulgarian office to optimize support processes.
• Document interactions in the CRM system to track service trends.
• Stay updated with support industry standards to ensure premium user experience.
• Contribute to a high-performance culture by meeting KPIs.

Skills

Dutch language

Communication skills

Problem solving

Tools

CRM system

Job description

Mercier Consultancy Group is recruiting a Dutch Speaking Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality Dutch-language customer support across digital channels and collaborating with the Bulgarian office to refine processes.

The ideal candidate will have native or fluent Dutch, strong communication skills, and a track record in customer-facing roles. A fully supported relocation package and competitive benefits are offered.