Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Belgique; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Health insurance

Relocation package to Sofia

Monthly performance bonus

Multicultural work environment

Résumé du poste

Mercier Consultancy Group seeks a Dutch Speaking Customer Support Specialist to join our Sofia office. You will deliver omnichannel support to Dutch-speaking clients, resolve inquiries, and maintain accurate records in our database. The role requires fluent Dutch, strong English, and willingness to relocate. We offer fully paid training, health insurance, a relocation package, a monthly bonus, and a multicultural team. Join a fast-paced environment with growth opportunities.

Qualifications

• Native or fluent Dutch required.
• Strong English communication.
• Willingness to relocate to Sofia, Bulgaria.
• Passion for customer support and client relationship management.

Responsabilités

• Deliver omnichannel support to Dutch-speaking clients.
• Resolve complex inquiries and technical issues.
• Maintain detailed records of all customer interactions.
• Collaborate with international teams to optimize workflows.
• Stay updated on product knowledge and policies.
• Meet and exceed personal and team performance targets.
• Contribute to a positive culture in the Sofia office.

Connaissances

Dutch fluency

English proficiency

Relocation ready

Customer service mindset

Description du poste

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
• Maintain detailed and accurate records of all customer interactions in the company database
• Collaborate with international teams to optimize workflows and enhance the overall customer experience
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
• Consistently meet and exceed individual and team performance targets to ensure service excellence
• Contribute to the positive and collaborative culture of the Sofia office

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
• Strong proficiency in English to ensure effective communication within our global team
• Passion for Customer Support Services and a genuine desire to help others
• Excellent interpersonal skills and a professional attitude toward client relationship management
• Availability to relocate on-site to Sofia for this career-defining opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia
• Monthly Performance Bonus for high-achieving team members
• Vibrant, multicultural work environment with excellent career growth prospects
• And Much More..

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats.

Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one.