Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Belgique; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge

Monthly performance bonus

More benefits

Job summary

Mercier Consultancy Group is recruiting a Dutch Speaking Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality Dutch-language customer support across digital channels and collaborating with the Bulgarian office to refine processes.

The ideal candidate will have native or fluent Dutch, strong communication skills, and a track record in customer-facing roles. A fully supported relocation package and competitive benefits are offered.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proven experience in customer-facing roles within customer support services is a strong asset.
• Exceptional communication skills and a passion for problem-solving.

Responsibilities

• Provide high-quality customer assistance through various digital channels.
• Maintain a deep understanding of company products to deliver accurate, helpful solutions.
• Manage and resolve complex customer inquiries to ensure high satisfaction.
• Collaborate with cross-functional teams in the Bulgarian office to optimize support processes.
• Document interactions in the CRM system to track service trends.
• Stay updated with support industry standards to ensure premium user experience.
• Contribute to a high-performance culture by meeting KPIs.

Skills

Dutch language

Communication skills

Problem solving

Tools

CRM system

Job description

Dutch Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering excellence, bridging the gap between high-caliber professionals and industry-leading companies in dynamic hubs like Bulgaria.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is an ideal opportunity for those looking to advance their career in the customer support services industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Provide high-quality customer assistance through various digital channels within the customer support services industry.
• Maintain a deep understanding of company products to deliver accurate, helpful, and professional solutions to our Dutch-speaking clients.
• Manage and resolve complex customer inquiries effectively to ensure high levels of satisfaction.
• Collaborate with cross-functional teams in our Bulgarian office to optimize support processes and workflows.
• Document all interactions meticulously in the CRM system to track and analyze service trends.
• Stay updated with the latest support service industry standards to ensure a premium user experience.
• Contribute to a high-performance culture by meeting established individual and team KPIs.
• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in customer-facing roles within the customer support services sector is considered a strong asset.
• Exceptional communication skills and a passion for problem-solving.
• Ability to work on-site in Sofia, as this is a key requirement for our Dutch-speaking jobs.
• Adaptability and a professional demeanor suitable for a dynamic international environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More…

Life in Bulgaria

Choosing one of our available jobs in Bulgaria means stepping into a vibrant culture where historical charm meets modern innovation. Bulgaria offers a delightful Mediterranean-influenced climate, beautiful landscapes, and a welcoming community that makes it an excellent choice for international professionals seeking a Dutch Speaking Support Specialist position in Bulgaria.

With our comprehensive relocation support, moving to Bulgaria becomes a seamless transition. You will enjoy a high quality of life, affordable living costs, and a rich culinary scene, making Bulgaria an ideal destination to grow your career and enjoy a balanced lifestyle. Join the community of expats thriving in Bulgaria today!