Dutch Speaking Customer Agent - Work In Bulgaria

Mercier Consultancy Group; Belgique; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Fully Paid Relocation

Fully Paid Training

Health Insurance

Relocation package (flight, transfer,

Monthly performance bonus

Career growth opportunities

Multicultural office in Bulgaria

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Customer Agent for our Bulgaria-based client-support team. You will handle inquiries via phone, email, and chat, representing the brand to a Dutch-speaking audience and ensuring high-quality service.

You will relocate to Bulgaria with a fully paid relocation package, training, and an on-site work environment. English proficiency and strong customer-service background are highly valued within our global operations.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Strong proficiency in English for collaboration within an international structure.
• Proven experience in Customer Support Services or similar role is desirable.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat for a global client base.
• Resolve inquiries with high standards of service excellence.
• Document customer interactions in the internal database for case tracking.
• Collaborate with international teams to refine support processes and KPIs.
• Adapt to evolving product knowledge and service requirements in a fast-paced environment.

Skills

Dutch language

English proficiency

Customer service

Relocation willingness

Interpersonal skills

Job description

Dutch Speaking Customer Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a trusted partner for global enterprises, we provide professional excellence and streamlined career transitions for candidates seeking high-impact roles across Europe.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Agent position in Bulgaria, offering an exceptional opportunity to advance your career within the Customer Support Services industry. This role is ideal for those seeking prestigious Dutch-speaking jobs abroad while enjoying a seamless relocation experience in a vibrant European hub.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and chat for a global client base in the Customer Support Services sector.

• Resolve complex inquiries with precision while maintaining the highest standards of service excellence.

• Act as a brand ambassador, ensuring consistent communication quality in your native Dutch language.

• Document all customer interactions accurately within the internal database to ensure optimal case tracking.

• Collaborate with international teams to refine support processes and improve customer satisfaction metrics.

• Adapt to evolving product knowledge and service requirements in a fast-paced, modern work environment.

• Participate in performance-driven initiatives to consistently meet and exceed operational KPIs.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Strong proficiency in English to collaborate within our international corporate structure.

• Proven experience in Customer Support Services or a similar client-facing role is highly desirable.

• Excellent interpersonal skills and a genuine passion for solving customer challenges.

• Ability to relocate to Bulgaria for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you thrive in your new position.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation).
• Attractive Monthly Performance Bonus.
• Professional career growth opportunities within a leading firm for Dutch-speaking jobs.
• A vibrant, multicultural office environment based in the heart of Bulgaria.

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means stepping into a country with a rich history, a booming tech landscape, and a Mediterranean-influenced climate that offers beautiful sunshine throughout the year. Bulgaria is rapidly becoming a preferred destination for professionals worldwide, offering a perfect blend of modern urban living and stunning natural landscapes, from mountain resorts to coastal getaways.

With our comprehensive relocation support, your transition to life in Bulgaria will be effortless, allowing you to focus on enjoying the high quality of life, affordable cost of living, and delicious local cuisine that Bulgaria is famous for. Join a growing community of expats and locals who have already discovered why a Dutch Speaking Customer Agent position in Bulgaria is the perfect strategic move for your professional future.