Dutch-Speaking Luxury Auto Customer Expert — Greece

Mercier Consultancy MD; Brussel; À distance; EUR 31 000 - 47 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Health Insurance

Relocation Package

Monthly Bonus

13th & 14th Salaries

Résumé du poste

Mercier Consultancy Group seeks a Dutch-speaking Customer Expert for Mercedes-Benz in Greece. You will deliver premium support across channels, addressing technical specs, service needs, and vehicle systems while maintaining brand integrity.

Relocation is provided, with comprehensive training, a competitive salary, and a focus on long-term career growth within a premier automotive luxury brand.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Prior experience in automotive or luxury customer service is highly preferred.
• Exceptional verbal and written communication skills.
• Strong digital literacy and ability to learn complex automotive support systems.
• Resilience and the ability to thrive in a remote work environment while representing global brands.

Responsabilités

• Provide world-class support to Mercedes-Benz customers across digital channels.
• Assist vehicle owners with inquiries regarding technical specifications, service appointments, and navigation systems.
• Manage communications and maintain detailed customer records for premium service delivery.
• Troubleshoot automotive software and digital interface concerns with professionalism.
• Collaborate with internal teams to resolve complex product queries.
• Uphold high-quality standards expected of a luxury global brand in all correspondence.

Connaissances

Dutch language proficiency

Communication skills

Automotive luxury customer service

Digital literacy

Remote/work-from-home resilience

Description du poste

Mercier Consultancy Group seeks a Dutch-speaking Customer Expert for Mercedes-Benz in Greece. You will deliver premium support across channels, addressing technical specs, service needs, and vehicle systems while maintaining brand integrity.

Relocation is provided, with comprehensive training, a competitive salary, and a focus on long-term career growth within a premier automotive luxury brand.