Dutch Speaking Customer Service Advisor Athens, Greece Open for relocation

Cross Border Talents; Antwerpen; On-site; EUR 11,000 - 20,000; Full time

Benefits offered by this job

Structured onboarding

Remote options for selected teams

Job summary

Cross Border Talents is seeking Dutch-speaking customer service agents in Athens, Greece. You will be the first point of contact for Dutch customers via phone, chat and email, assisting with orders, deliveries, invoices and complaints while troubleshooting products and services.

This 8-month on-site role offers a structured onboarding and options for remote work with selected teams. Ideal candidates are native-level Dutch speakers (or C1) with English at least B2, good PC skills, and strong

Qualifications

• Fluent Dutch at native level or C1, and strong English at B2.
• Strong written and spoken communication abilities.
• Calm, solution-focused approach under pressure.
• Typing speed of at least 25 words per minute.

Responsibilities

• Be the first point of contact for Dutch-speaking customers via phone, chat and email.
• Help with orders, deliveries, invoices and complaints.
• Troubleshoot products and digital services.
• Resolve each case from start to finish with accurate documentation.

Skills

Dutch proficiency

English proficiency

Communication skills

Typing speed

Customer service experience

Job description

Cross Border Talents is hiring for an international customer experience company, supporting well-known global brands in e-commerce, consumer electronics, home appliances, mobility, digital services and financial technology.

Are you fluent in Dutch and enjoy helping people solve problems? Join an international team in Greece.

Why this opportunity?

• International, multicultural team
• Career paths to mentor, trainer, quality assurance or second-level support
• Structured onboarding and a nesting period before you work independently
• Transportation bonus for on-site team members, where applicable
• Remote options available for selected teams

Your role

• Be the first point of contact for Dutch-speaking customers via phone, chat and email
• Help with orders, deliveries, invoices and complaints
• Troubleshoot products and digital services
• Resolve each case from start to finish, with accurate documentation

Working conditions

• Location: Athens, Greece (on-site)
• Work model: On-site (remote available for selected teams, confirmed at interview stage)
• Schedule: Monday to Friday, with occasional weekend shifts in some teams
• Shifts: Fixed day shifts or rotating shifts, depending on the team
• Contract: 8-month contract, with potential for extension

What we're looking for

• Dutch at native level or C1
• English at B2 (C1 for some teams)
• Good PC knowledge, comfortable with several tools at once
• Strong written and spoken communication skills
• Calm, solution-focused approach under pressure
• Typing speed of at least 25 words per minute
• Previous customer service experience is a plus, but not required for most positions