Dutch-speaking Customer Expert

Cross Border Talents; Brussel Hoofdstad; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation assistance

Monthly bonuses

Training completion bonuses

Retention bonuses

Transportation allowance

Structured onboarding

Career growth paths

Team events

Job summary

Cross Border Talents seeks a Dutch-speaking Customer Expert for After-Sales & Technical Support. You will be the primary contact for Dutch customers, handling orders, tracking, returns, invoicing queries, and troubleshooting across devices and services.

Relocation support is provided for candidates moving to Greece. The role offers training, clear growth paths, and bonus potential, with a mix of on-site and remote work depending on the opening.

Qualifications

• Native-level Dutch with strong English (B2+).
• PC skills and ability to use multiple software tools simultaneously.
• Typing speed of at least 25 WPM.
• Excellent written and verbal communication; calm under pressure.
• Previous customer service experience preferred; training provided.

Responsibilities

• Serve as frontline contact for Dutch-speaking customers via phone, chat and email.
• Handle after-sales support: order management, delivery tracking, returns and invoicing questions.
• Diagnose and guide customers through technical and product-related issues.
• Process refunds, claims and complaints while coordinating repairs or service appointments.
• Manage cases with empathy and document interactions in CRM until resolution.
• Maintain high service standards and a positive, solution-focused attitude.

Skills

Dutch language

English

Fast typing 25 wpm

Communication

Problem solving

Customer service

Tools

CRM

Ticketing system

Job description

Join Our Team as a Dutch-Speaking Customer Expert – After-Sales & Technical Support!

Are you fluent in Dutch, love helping people, and thrive on solving problems? We are looking for customer-focused professionals to join an international customer experience team supporting leading global brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech.

Whether you want to build your career in the vibrant cultural hubs of Athens or Thessaloniki, or work remotely within Greece, this role offers complete training support, clear growth pathways, and attractive perks.

Key Role Details

• Location: Athens or Thessaloniki, Greece (On-site or Remote, depending on the opening)

• Schedule: Monday to Friday (with occasional weekend shifts in select teams)

• Working Hours: Fixed day shifts or rotating shifts, depending on the team line

• Contract Type: Initial 8-month contract, with long-term potential for extension

• Relocation: Full relocation support provided for candidates moving from abroad

What You Will Do

• Frontline Customer Contact: Act as the primary point of contact for Dutch-speaking customers via phone, chat, and email.

• After-Sales Support: Assist with order management, delivery tracking, missing or damaged items, exchanges, and invoicing queries.

• Technical & Product Troubleshooting: Diagnose and guide customers through solutions for devices, home appliances, and digital services.

• Issue Resolution: Process refunds, claims, and complaints while coordinating repairs or service appointments.

• Case Management: Resolve escalated situations with empathy, record detailed interactions in CRM platforms, and follow complex cases through to completion.

• Service Standards: Maintain high customer satisfaction metrics and maintain a positive, solution-oriented approach.

What We Are Looking For

• Language Skills: Native-level or C1 proficiency in Dutch, alongside strong English (B2 minimum, C1 for select teams) for internal systems and training.

• Technical Skills: Sound PC skills, comfort using multiple software tools simultaneously, and a minimum typing speed of 25 WPM.

• Soft Skills: Excellent written and verbal communication skills, calm under pressure, with strong multitasking and problem-solving abilities.

• Experience: Previous customer service background is a plus, but entry-level applicants are welcome—comprehensive training is provided!

What We Offer

• Relocation Assistance: Comprehensive relocation package for abroad applicants relocating to Greece.

• Bonus Potential:

  • Monthly target-driven productivity bonuses.

  • One‑time training completion bonuses in selected teams.

  • Retention bonuses for select on‑site roles after 12 months.

• Commuter Perks: Transportation allowance for on-site positions (proportional to days worked in‑office after training).

• Onboarding & Support: Structured initial training, guided nesting period, and access to a modern knowledge base.

• Career Growth: Clear internal progression paths toward Mentor, Trainer, Quality Assurance (QA), or Tier 2 Support roles.

• Workplace Culture: Engaging team events in an international, supportive work environment.