Dutch-speaking After-Sales & Technical Support - Greece (Relocation Support)

CB Talents SP; Brussel Hoofdstad; Hybrid; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation support

Monthly productivity bonus

Training bonus

Retention bonus

Transportation allowance

Career growth paths

Job summary

Cross Border Talents in Greece is seeking Dutch-speaking Customer Experts to join an international support team in Athens, Thessaloniki, or Remote within Greece.

You will be the first contact for Dutch-speaking customers, assisting with after-sales inquiries, order issues, and technical support across leading brands. Comprehensive onboarding provided.

This full-time eight-month contract offers a base of €1,300–€1,500 gross per month, plus bonuses and relocation support, with potential extension.

Qualifications

• Native or C1 level Dutch language required.
• English minimum B2 level for internal tools and training.
• Strong written and verbal communication with problem solving.
• Ability to multitask across multiple software systems.
• Typing speed at least 25 WPM.
• Onboarding provided; customer service experience is a plus.

Responsibilities

• First point of contact for Dutch-speaking customers via phone, chat and email with empathy and solutions.
• Handle after-sales inquiries: order status, delivery, damaged items, exchanges and invoices.
• Troubleshoot product, devices and digital services issues.
• Process refunds, claims and complaints; coordinate repairs or service appointments; escalate when needed.
• Document all interactions accurately in CRM systems.

Skills

Dutch language

English proficiency

Communication

Problem solving

Calm under pressure

Multitasking

Tools

CRM systems

PC knowledge

Typing 25 WPM

Job description

• Full-time (8-month contract, extension potential)
• Athens / Thessaloniki, Greece (On-site or Remote options)
• Customer Experience / Multilingual Support
• Salary Range:€1,300 – €1,500 Gross / Month + Monthly Productivity Bonus

About the Role

Are you fluent in Dutch and enjoy solving problems for people? We are seeking Dutch-speaking Customer Experts to join an international customer support team in Greece (Athens, Thessaloniki, or Remote within Greece).

In this role, you will be the first point of contact for Dutch-speaking customers, assisting with after-sales inquiries, order troubleshooting, invoice questions, and technical support across leading global brands.

Key Responsibilities

• First Point of Contact: Assist Dutch-speaking customers via phone, chat, and email with high empathy and solution-oriented service.
• Inquiry Management: Handle after-sales inquiries regarding order status, delivery, damaged items, exchanges,and invoices.
• Technical Troubleshooting: Identify and troubleshoot issues related to products, devices, appliances, and digital services.
• Resolution & Escalation: Process refunds, claims, and complaints, coordinate repairs/service appointments, and escalated complex cases to specialized teams when needed.
• Documentation: Accurately document all customer interactions in CRM systems and maintain high quality and customer satisfaction standards.

Requirements & Qualifications

• Language Skills: Native or C1 level proficiency in Dutch.
• English Proficiency: Minimum B2 level (C1 for select teams) for internal tools, systems, and training.
• Technical Skills: Good PC knowledge, ability to multitask across multiple software systems, and a minimum typing speed of 25 WPM.
• Soft Skills: Strong written and verbal communication, excellent problem-solving ability, and composure under pressure.
• Experience: Previous customer service experience is a plus, but not required (comprehensive onboarding provided).

Salary & Benefits Package

• Base Salary: €1,300 – €1,500 gross/month.
• Monthly Productivity Bonus: Up to €250/month based on performance target achievement.
• Training Bonus: Up to €450 gross one-time bonus upon completion of training (in selected teams).
• Retention Bonus: Up to €450 gross one-time bonus after 12 months (in selected on-site teams).
• Transportation Allowance: Up to €100/month for on-site roles (proportional to on-site days after training).
• Relocation Support: Comprehensive relocation support provided for candidates relocating from abroad or within Greece for remote/on-site positions.
• Training & Career Growth: Structured onboarding with a nesting period, plus clear career paths into Mentor, Trainer, QA, or Tier-2 Support roles.
• Work Culture: Supportive international environment with team activities and events.

Work Model & Schedule

• Location Options: On-site in Athens or Thessaloniki, or Remote (depending on open team slots).
• Schedule: Monday to Friday schedule (with occasional weekend shifts in select teams).
• Shifts: Fixed day shifts or rotating shifts depending on team assignment.