Dutch-Speaking Customer Service Specialist

Cross Border Talents; Oost-Vlaanderen; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Structured training and onboarding

International team

Transportation support

Relocation assistance to Greece

Well-being support on selected 프로젝트

Job summary

Cross Border Talents is seeking a Dutch-speaking customer support agent to assist Dutch-speaking customers via phone, email, and chat. The role is remote within Greece with relocation support for eligible candidates and a structured training program.

The position requires Dutch at C1, English at least B2, and strong communication with CRM proficiency. Work schedule is five days a week, with some weekend shifts and travel unlikely.

Qualifications

• Dutch proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher. Some projects require C1.
• Strong communication, active listening, and problem-solving skills.
• Confidence using computers, CRM systems, and other digital tools.

Responsibilities

• Respond to customer inquiries in Dutch by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalate when needed.
• Follow service procedures and meet quality standards.

Skills

Dutch language proficiency

English language proficiency

Strong communication

Active listening

Problem solving

CRM software

Tools

CRM software

Job description

Join an international customer service team and support Dutch-speaking customers by phone, email, and chat.

This role is remote within Greece. Candidates based outside Greece must relocate to Greece before their start date.

Location: Greece
Work model: Remote within Greece
Base salary: €1,300 – €1,500 gross per month, paid 14 times per year
Bonus:Performance bonuses are available on selected projects and depend on meeting performance targets
Work Schedule: Five days per week, eight hours per day, with two rotating days off. Shifts are primarily Monday to Friday, with occasional weekend work.
RelocationSupport:flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.

Your Responsibilities

• Respond to customer inquiries in Dutch by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escal
• Follow service procedures and meet quality standards.

What You'll Need

• Dutch proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher. Some projects require C1.
• Strong communication, active listening, and problem-solving skills.
• Confidence using computers, CRM systems, and other digital tools.
• The legal right to work in Greece. Visa sponsorship is not available for this role.

What We Offer

• Structured training and onboarding.
• An international team and opportunities for professional development.
• Transportation and employee well-being support on selected projects.
• Relocation support for eligible candidates moving to Greece,