Dutch Customer Support Specialist | E-commerce

speakit; Town of Greece (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Monthly performance bonus

Private medical insurance

Relocation package to Greece

Monthly relocation bonus

Private medical insurance

Monthly performance bonus

Competitive salary

Job summary

A leading e-commerce platform is seeking a Dutch Customer Support Specialist to ensure outstanding customer experiences across various channels. You will handle inquiries, resolve complaints, and maintain high satisfaction levels. The ideal candidate is fluent in Dutch, proficient in English, and possesses problem-solving skills. This role offers a competitive salary, relocation package to Greece, and flexible remote work options.

Qualifications

• Native or fluent in Dutch.
• Previous experience in customer service is a plus.
• Flexibility to work shifts, including evenings & weekends.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Skills

Fluent in Dutch

Proficient in English

Problem-solving skills

Customer-first attitude

Job description

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market‑leading e‑commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining high satisfaction levels this company is known for. If you are a customer‑first professional who thrives on innovation and high‑quality service, this is your chance to connect thousands of partners and customers every day.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Qualifications

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem‑solving skills.
• High level of empathy, patience, and a customer‑first attitude.
• Flexibility to work shifts, including evenings & weekends.

Benefits

• Competitive salary and benefits package.
• Monthly performance bonus.
• Private medical insurance.
• Relocation package to Greece (flight tickets, four weeks of paid accommodation, real estate agency fees covered).
• Monthly relocation bonus: €150.
• Relocation bonus after 6 months: €400.
• Relocation bonus after 9 months: €400.
• Remote work policy all over Greece.