Donor Retention Architect | Data-Driven Engagement

Damiaanactie; Brussel Hoofdstad; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Impactful work

Donor engagement leadership

Global health team

Strategic growth role

Job summary

Damien Foundation is a Belgian non-profit organisation seeking an Engagement Manager to lead donor retention, optimize the donor lifecycle, and drive sustainable fundraising growth. You will shape data-driven journeys, collaborate with ICT/CRM teams, and ensure GDPR compliance while strengthening donor loyalty and long-term support.

The role requires a master’s degree and at least 5 years of experience in donor engagement, with fluency in French or Dutch and strong English proficiency.

Qualifications

• Master’s degree in marketing, Sales, Economics, Communications, or equivalent experience.
• Minimum 5 years’ experience in donor engagement, donor retention, CRM-driven marketing, or donor lifecycle management.
• Experience in non-profit or social impact sector is an asset.

Responsibilities

• Define and lead the long-term donor retention strategy.
• Own and optimize the donor lifecycle (welcome, engagement, upgrade, loyalty, reactivation).
• Drive donor retention, lifetime value and sustainable individual giving revenue.
• Lead donor experience, multi-channel stewardship and engagement initiatives.
• Coordinate stakeholders involved in the donor journey for consistency and impact.
• Define, monitor and report on retention, engagement and lifetime value KPIs.
• Translate donor insights into strategic recommendations and improvement actions.
• Partner with ICT and CRM teams to ensure reliable data, segmentation and automation.
• Shape donor communications with Brand & Acquisition to maximize engagement and loyalty.

Skills

Donor engagement

CRM-driven marketing

Data-driven journeys

Leadership

Project management

Change management

Analytical skills

Communication skills

English proficiency

French/Dutch language ability

Education

Master’s degree in marketing, Sales, Economics, Communications

Tools

CRM systems

Donor segmentation

Marketing automation

ERP software (asset)

Job description

Damien Foundation is a Belgian non-profit organisation seeking an Engagement Manager to lead donor retention, optimize the donor lifecycle, and drive sustainable fundraising growth. You will shape data-driven journeys, collaborate with ICT/CRM teams, and ensure GDPR compliance while strengthening donor loyalty and long-term support.

The role requires a master’s degree and at least 5 years of experience in donor engagement, with fluency in French or Dutch and strong English proficiency.