Engagement Manager

Damiaanactie; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Impactful work

Donor engagement leadership

Global health team

Strategic growth role

Résumé du poste

Damien Foundation is a Belgian non-profit organisation seeking an Engagement Manager to lead donor retention, optimize the donor lifecycle, and drive sustainable fundraising growth. You will shape data-driven journeys, collaborate with ICT/CRM teams, and ensure GDPR compliance while strengthening donor loyalty and long-term support.

The role requires a master’s degree and at least 5 years of experience in donor engagement, with fluency in French or Dutch and strong English proficiency.

Qualifications

• Master’s degree in marketing, Sales, Economics, Communications, or equivalent experience.
• Minimum 5 years’ experience in donor engagement, donor retention, CRM-driven marketing, or donor lifecycle management.
• Experience in non-profit or social impact sector is an asset.

Responsabilités

• Define and lead the long-term donor retention strategy.
• Own and optimize the donor lifecycle (welcome, engagement, upgrade, loyalty, reactivation).
• Drive donor retention, lifetime value and sustainable individual giving revenue.
• Lead donor experience, multi-channel stewardship and engagement initiatives.
• Coordinate stakeholders involved in the donor journey for consistency and impact.
• Define, monitor and report on retention, engagement and lifetime value KPIs.
• Translate donor insights into strategic recommendations and improvement actions.
• Partner with ICT and CRM teams to ensure reliable data, segmentation and automation.
• Shape donor communications with Brand & Acquisition to maximize engagement and loyalty.

Connaissances

Donor engagement

CRM-driven marketing

Data-driven journeys

Leadership

Project management

Change management

Analytical skills

Communication skills

English proficiency

French/Dutch language ability

Formation

Master’s degree in marketing, Sales, Economics, Communications

Outils

CRM systems

Donor segmentation

Marketing automation

ERP software (asset)

Description du poste

JOIN A MEDICAL ORGANISATION which acts towards equitable access to resilient health systems throughout the world, including Belgium, ensuring that no one suffers or dies from diseases that can be prevented and cured.

Damien Foundation is a Belgian non-profit organisation that operates in 13 countries advancing public health. Damien Foundation provides care with expertise and humanity to people affected by tuberculosis and skin-related neglected tropical diseases such as leprosy and leishmaniasis, closely linked to poverty.

Damien Foundation is looking for:

Engagement Manager (H/F/X)

You lead individual donor retention strategy to maximise donor lifetime value and drive sustainable fundraising growth through data-driven donor journeys, strong donor loyalty, and an outstanding donor experience.

Your role?

• Define and lead the long-term individual donor retention strategy.
• Own and continuously optimize the donor lifecycle (welcome, engagement, upgrade, loyalty, reactivation).
• Drive donor retention, lifetime value and sustainable individual giving revenue.
• Donor Experience & Engagement
  • Ensure a consistent, seamless and donor-centric experience across all touchpoints.
  • Lead multi-channel donor stewardship and engagement initiatives.
  • Strengthen donor loyalty, advocacy and long-term commitment through personalized engagement.
  • Coordinate stakeholders involved in the donor journey to ensure consistency and impact.
• Performance & Continuous Improvement
  • Define, monitor and report on retention, engagement and lifetime value KPIs.
  • Translate donor insights into strategic recommendations and improvement actions.
  • Evaluate initiatives and optimize resource allocation based on impact.
  • Foster a data-driven culture of continuous improvement.
• Data-Driven Donor Journeys
  • Advance the use of donor data to personalise journeys and improve decision-making.
  • Partner with ICT and CRM teams to ensure reliable data, segmentation and automation.
  • Optimize donor journey processes through data, testing, and technology.
  • Ensure donor engagement is supported byaccurate,actionableand shared data.
• Mission-led Donor Communications
  • Strengthen the emotional connection between donors and Damien Foundation.
  • Shape donor communications together with Brand & Acquisition to maximize engagement and loyalty.
  • Ensure storytelling and engagement support long-term donor commitment and sustainable revenue growth.
  • Contribute to a coherent donor experience aligned with the organization’s positioning.
• Data Governance & GDPR Compliance
  • Ensure all donor engagement, retention, communication, and data management activities comply with GDPR requirements and internal data protection policies.
  • Safeguard donor privacy, consent management, data accuracy, and the secure use of personal data across all channels and systems.

Who are you?

• You have a master’s degree in marketing, Sales, Economics, Communications, or equivalent experience.
• You have a minimum of 5 years’ experience in donor engagement, individual giving, donor retention, CRM-driven marketing, or customer/donor lifecycle management, with a proven ability to design and optimize data-driven journeys that strengthen loyalty, lifetime value, and long-term support.
• Experience in the non-profit or social impact sector is an asset.
• You are a native French or Dutch speaker, with professional proficiency in the other national language and excellent written and spoken English.
• Your skills & competencies
  • Strong organizational skills, with a focus on efficient processes, continuous improvement, and operational excellence.
  • Strong digital mindset, with the ability to support digital transformation and leverage digital tools to achieve strategic objectives.
  • Opportunity-driven, action-oriented, and results-focused, with strong attention to detail and a proven ability to deliver long-term results.
  • Strong leadership, project management and change management skills.
  • Proven people management experience, with the ability to lead and develop teams through organisational transformation while fostering a culture of open communication and collaboration.
  • Strong analytical skills with the ability to translate donor data into actionable insights.
  • Experience with CRM systems, donor segmentation, and marketing automation.
  • Experience with ERP software is an asset.
  • Excellent writing skills and communication skills.
  • You share Damien Foundation’s values and are committed to contributing to its mission.

What you get?

• Make a meaningful impact: Contribute to sustainable public health programmes by strengthening long-term relationships with individual donors and increasing their commitment to Damien Foundation’s mission.
• Shape the future of donor engagement : Play a key role in building a more donor-centric, data- driven and loyalty-focused approach that increases donor lifetime value and supports sustainable fundraising growth.
• Join a passionate and committed team : Work alongside dedicated professionals united by a shared commitment to global health, social impact and an outstanding donor experience.
• Grow through a strategic and rewarding role : Take ownership of donor retention, engagement journeys and continuous improvement initiatives within a respected international NGO .