Engagement Manager - NGO

Jobat; Brussel; On-site; EUR 60,000 - 95,000; Full time

Job summary

Damien Foundation in Belgium seeks an experienced fundraising professional to lead donor retention and maximize lifetime value through data-driven journeys and personalized engagement. You will drive multi-channel donor experiences and ensure trust and transparency across all touchpoints.

Reporting to the Head of Fundraising, you will align retention priorities with revenue goals, monitor KPIs, and collaborate with ICT and CRM teams to optimize data, segmentation, and automation while upholding

Qualifications

• Define and lead the long-term donor retention strategy.
• Own and optimize the donor lifecycle: welcome, engagement, upgrade, loyalty, reactivation.
• Drive donor retention, lifetime value and sustainable revenue.
• Coordinate stakeholders across donor journey to ensure impact.

Responsibilities

• Lead multi-channel donor stewardship and engagement initiatives.
• Strengthen donor loyalty and long-term commitment.
• Monitor retention, engagement and lifetime value KPIs.
• Collaborate with ICT and CRM teams for reliable data and segmentation.
• Ensure GDPR compliance in all donor activities.

Skills

Donor retention

Data analysis

GDPR compliance

Stakeholder management

Fundraising strategy

Tools

CRM software

Job description

Join an international medical non-profit organisation dedicated to promoting equitable access to resilient healthcare systems worldwide, including in Belgium, with the mission of ensuring that no one suffers or dies from preventable and treatable diseases.

The organisation operates across multiple countries, advancing public health through sustainable healthcare initiatives. It provides expert, compassionate care to people affected by tuberculosis and neglected tropical skin diseases, such as leprosy and leishmaniasis, which are closely associated with poverty, while working in close collaboration with local health systems and communities.

Jobomschrijving

You lead individual donor retention strategy to maximise donor lifetime value and drive sustainable fundraising growth through data-driven donor journeys, strong donor loyalty, and an outstanding donor experience.

Your role ?

1. Individual Donor Retention Strategy

• Define and lead the long-term individual donor retention strategy,
• Own and continuously optimize the donor lifecycle (welcome, engagement, upgrade,loyalty, reactivation).
• Drive donor retention, lifetime value and sustainable individual giving revenue.
• Align retention priorities fundraising objectives

2. Donor Experience & Engagement

• Ensure a consistent, seamless and donor-centric experience across all touchpoints.
• Lead multi-channel donor stewardship and engagement initiatives.
• Strengthen donor loyalty, advocacy and long-term commitment through personalized engagement.
• Coordinate stakeholders involved in the donor journey to ensure consistency and impact.

3. Performance & Continuous Improvement

• Define, monitor and report on retention, engagement and lifetime value KPIs.
• Translate donor insights into strategic recommendations and improvement actions.
• Evaluate initiatives and optimize resource allocation based on impact.
• Foster a data-driven culture of continuous improvement.

4. Data-Driven Donor Journeys

• Advance the use of donor data to personalize journeys and improve decision-making
• Partner with ICT and CRM teams to ensure reliable data, segmentation and automation.
• Optimize donor journey processes through data, testing, and technology.
• Ensure donor engagement is supported by accurate, actionable and shared data.

5. Mission-led Donor Communications

• Strengthen the emotional connection between donors and Damien Foundation.
• Shape donor communications together with Brand & Acquisition to maximize engagement and loyalty.
• Ensure storytelling and engagement support long-term donor commitment and sustainable revenue growth.
• Contribute to a coherent donor experience aligned with the organization's positioning.

6. Data Governance & GDPR Compliance

• Ensure all donor engagement, retention, communication, and data management activities comply with GDPR requirements and internal data protection policies.
• Safeguard donor privacy, consent management, data accuracy, and the secure use of personal data across all channels and systems