Digital Banking Support Specialist | Hybrid (FR/Dutch)

Keytrade Bank SA; Watermaal-Bosvoorde; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Group insurance

Health insurance

Hybrid work model (Brussels + home)

Job summary

Keytrade Bank, Belgium's digital bank, is hiring a Customer Support Officer to be the voice of the brand across phone, email, chat and other digital channels. You will help customers with daily banking needs and gradually develop expertise in banking, savings and investing services.

You will follow a structured learning journey, grow your banking knowledge and customer communication skills, supported by coaching and colleagues.

Qualifications

• Bachelor’s degree or equivalent by experience.
• Professional proficiency in French and Dutch, with a good working knowledge of English.
• Customer-minded with strong communication and problem-solving skills.
• Able to work autonomously in a fast-moving digital environment.

Responsibilities

• Be the voice of Keytrade Bank - support customers via phone, email, chat and other digital channels.
• Deliver solutions, not just answers - provide fast, clear and accurate support.
• Own the customer journey - aim to resolve questions from first contact and guide to the right solution.
• Help customers navigate our digital bank - assist them in using platforms, services and products.
• Build expertise in banking and investing - develop knowledge from everyday banking to investment topics.
• Support, explain and facilitate - inform customers while respecting regulatory guidelines.
• Make us better - share customer feedback and recurring issues to improve processes.

Skills

Bilingual French

Dutch proficiency

English proficiency

Customer-minded

Problem solver

Team player

Digital savvy

Curious and eager to learn

Education

Bachelor’s degree or equivalent by experience

Job description

Keytrade Bank, Belgium's digital bank, is hiring a Customer Support Officer to be the voice of the brand across phone, email, chat and other digital channels. You will help customers with daily banking needs and gradually develop expertise in banking, savings and investing services.

You will follow a structured learning journey, grow your banking knowledge and customer communication skills, supported by coaching and colleagues.