Client Administration & Support Officer

Axis Group - HR Advisor; Brussel Hoofdstad; On-site; EUR 27,000 - 42,000; Full time

Job summary

Axis Group - HR Advisor is seeking a Client Administration & Support Officer to join a financial institution in Brussels, Wavre or Antwerp. You will manage client inquiries and coordinate branch activities, ensuring smooth daily banking operations and a high level of service.

The role emphasizes client support over advisory duties, with responsibilities spanning scheduling, documentation, and cross‑team collaboration to enhance the client experience.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–8 years of customer service or banking support experience.
• This role is client support-focused, not pure advisory.

Responsibilities

• Serve as the first contact for customers and branch colleagues via phone, email, and digital channels.
• Provide support on daily banking operations, including online banking, payment transactions, transfers, and bank cards.
• Follow up on customer requests and ensure timely and accurate resolution.
• Analyze questions and identify solutions independently.
• Maintain records and ensure proper case tracking.
• Escalate complex issues to specialized teams when required.
• Collaborate with colleagues to deliver a professional and customer-focused service experience.

Skills

Dutch

French

English

Communication skills

Education

Bachelor's degree

Job description

We are looking for a Client Administration & Support Officer to join the team at a financial institution in Brussels, Wavre or Antwerp. In this role, you will be the first point of contact for customers and internal bank branches regarding technical questions and issues with day-to-day banking services. Among other things, you'll assist customers with issues related to online banking, bank cards, and transfers. You'll ensure that inquiries received by phone and email are handled properly and contribute to providing high-quality, customer-focused service.

Responsibilities

• Serve as the first point of contact for customers and branch colleagues via phone, email, and digital channels.
• Provide support on daily banking operations, including online banking, payment transactions, transfers, and bank cards.
• Follow up on customer requests and ensure timely and accurate resolution.
• Analyze questions and identify appropriate solutions independently.
• Maintain accurate records and ensure proper case tracking.
• Escalate complex issues to specialized teams when required.
• Collaborate closely with colleagues to deliver a professional and customer-focused service experience.

What You'll Do

This position is primarily a client support and branch coordination role rather than a financial advisory position.

Your responsibilities may include:

• Welcoming clients and ensuring they are directed to the right contact person.
• Scheduling appointments for advisors and relationship managers.
• Managing administrative follow-up and customer documentation.
• Handling incoming questions through phone, email, and digital applications.
• Supporting local marketing initiatives and client events.
• Qualifying and scheduling opportunities for advisory colleagues.
• Contributing to the smooth day-to-day operation of the branch.

As branch sizes vary, you'll work in a close-knit team environment where flexibility and collaboration are highly valued.

Experience & Background

• Bachelor's degree or equivalent experience.
• Ideally 2 to 8 years of professional experience in customer service, banking support, administration, or a related environment.
• A stable career track record is appreciated.
• You are genuinely interested in a client support function and understand that this is not a pure advisory role.

Skills

• Fluent in Dutch and French, with a good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented with a professional and positive attitude.
• Solution-driven and able to work independently.
• Well-organized, detail-oriented, and able to manage multiple priorities.
• Comfortable working with digital tools and banking systems.