Delivery Operations & Network Optimisation Lead

Just Eat Takeaway.com; Schaarbeek; On-site; EUR 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com is hiring an Delivery Operations Manager for the Belgium Market. The role focuses on achieving network KPI and budget targets, investigating root causes, and implementing optimization opportunities. You will influence stakeholders and lead experiments with central analytic support.

You will analyze large data sets to derive insights, while maintaining a bias for action and swift decision-making in a fast-paced environment.

Qualifications

• 3+ years of experience with data and analysis tools
• Experience & proven success in a budget-ownership role (incl. forecasting functions)
• Track record of driving operational targets in a digital-first environment
• Willing to work outside regular hours in crisis situations

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis with support from central teams
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view
• Leverage analytical tools to identify network trends and insights on an ongoing basis
• Propose and support network experiments in partnership with central analytic and optimisation teams
• Ad hoc project support such as playbook documentation, new zone launches, and zone extensions
• Identify continuous improvement opportunities via root cause investigations
• Collaborate with global and local stakeholders to align priorities
• Crisis management support to ensure business continuity

Skills

Data analysis

Stakeholder management

Budget ownership

Operational excellence

Problem solving

Decision making

Education

Bachelor's Degree or equivalent in quantitative fields

Tools

SQL

Excel

Statistical tools

Job description

Just Eat Takeaway.com is hiring an Delivery Operations Manager for the Belgium Market. The role focuses on achieving network KPI and budget targets, investigating root causes, and implementing optimization opportunities. You will influence stakeholders and lead experiments with central analytic support.

You will analyze large data sets to derive insights, while maintaining a bias for action and swift decision-making in a fast-paced environment.