Courier Operations & Network Optimization Manager

Just Eat Takeaway.com; Etterbeek; On-site; EUR 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com Belgium is hiring a Delivery Operations Manager to drive network KPIs and budget targets across the Belgian market. You will investigate root causes, propose experiments, and lead optimization initiatives, collaborating with central analytics and local teams to implement changes in a fast-paced environment.

You will leverage data analysis to identify trends, influence stakeholders, and manage end-to-end delivery outcomes, including on-time performance and cost efficiency.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience in budget-ownership roles (incl. forecasting).
• Track record of driving operational targets in a digital-first environment.

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data analysis

Stakeholder management

Decision making

Attention to detail

Bias for action

Education

Bachelor's Degree or equivalent in quantitative fields

Job description

Just Eat Takeaway.com Belgium is hiring a Delivery Operations Manager to drive network KPIs and budget targets across the Belgian market. You will investigate root causes, propose experiments, and lead optimization initiatives, collaborating with central analytics and local teams to implement changes in a fast-paced environment.

You will leverage data analysis to identify trends, influence stakeholders, and manage end-to-end delivery outcomes, including on-time performance and cost efficiency.