Delivery Operations & Optimization Lead

Just Eat Takeaway.com; Elsene; On-site; EUR 85,000 - 115,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Delivery Operations Manager for the Belgium Market. You will own end-to-end network outcomes, manage budgets, and configure courier-related settings in collaboration with central teams.

The role emphasizes data-driven insights, rapid action, and cross-functional influence. You will analyse trends, run experiments, and drive continuous improvement while balancing pragmatic decisions with stakeholder expectations.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions)
• Track record of driving operational targets, ideally in a digital-first environment
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis)

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data analysis

Stakeholder management

Communication skills

Owners mindset

Bias for action

Fast learner

Education

Bachelor's degree in quantitative fields

Job description

Just Eat Takeaway.com is seeking a Delivery Operations Manager for the Belgium Market. You will own end-to-end network outcomes, manage budgets, and configure courier-related settings in collaboration with central teams.

The role emphasizes data-driven insights, rapid action, and cross-functional influence. You will analyse trends, run experiments, and drive continuous improvement while balancing pragmatic decisions with stakeholder expectations.