Courier Operations & Network Optimization Lead

Just Eat Takeaway.com; Ganshoren; On-site; EUR 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to achieve network KPI and budget targets for the Belgium Market. You will investigate issues, identify opportunities for improvement, and influence stakeholders while collaborating with global best practices.

You will analyze large data sets to draw insights, make swift decisions, and lead experiments to improve delivery outcomes. The role requires curiosity, attention to detail, and a hands-on Owners mindset within a

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours when needed.

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost).
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams).
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view.
• Communicate implications to stakeholders, influencing as needed.
• Leverage analytical tools to identify segmented, zone-level network trends and insights on an on-going basis.
• Share recommendations & make network decisions based on insights.
• Propose and support network experiments in partnership with central analytic and optimisation teams.
• Assess experiment outcomes and own/approve changes.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network.
• Collaborate with global and local stakeholders to align priorities and share best practices.
• Crisis management support as needed to support business continuity.

Skills

Data analysis

Budget ownership

Stakeholder management

Decision making

Communication

Education

Bachelor's Degree or equivalent in quantitative fields

Job description

Just Eat Takeaway.com in Belgium is seeking a Delivery Operations Manager to achieve network KPI and budget targets for the Belgium Market. You will investigate issues, identify opportunities for improvement, and influence stakeholders while collaborating with global best practices.

You will analyze large data sets to draw insights, make swift decisions, and lead experiments to improve delivery outcomes. The role requires curiosity, attention to detail, and a hands-on Owners mindset within a