Customer Support Specialist German Speaker

Cross Border Talents; Brussel Hoofdstad; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Daily meal allowance

Monthly transport support

Health insurance from day 1

Job summary

An international customer service company is seeking motivated individuals for a full-time role in Lisbon. You will assist customers via phone, email, and chat, primarily in German, while delivering high-quality service. The position includes a relocation package and various support perks to ensure a smooth transition. Ideal candidates should possess strong communication skills and the ability to manage inquiries with confidence. Join a dynamic team and enjoy professional growth in a vibrant city.

Qualifications

• Fluent in German (C2) and English (B2).
• Ability to handle inquiries professionally.
• Experience resolving customer issues effectively.

Responsibilities

• Assist customers via phone, email, and chat.
• Resolve issues and guide users with solutions.
• Work with internal teams for a smooth experience.
• Work with internal teams to ensure a smooth customer experience

Skills

Strong communication skills

Customer service experience

Empathy

Job description

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun?
We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in German

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• German: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)

• Daily meal allowance provided to support your lunch expenses

• Monthly transport support to make your commute easier

• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!