Customer Service Representative (French Speaker)

Cross Border Talents; Brussel Hoofdstad; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Welcome Bonus; 3000

Relocation Package

Meal Allowance; 7.23 per working day

Transport Allowance; 20 per month

Health Insurance from day 1

Health insurance

Job summary

A dynamic customer service firm is hiring motivated individuals in Lisbon to join their on-site team. Candidates must have strong communication skills in French and English, along with a professional demeanor. Responsibilities include assisting customers via various channels and resolving inquiries. The role offers a competitive relocation package, health insurance from day one, and additional bonuses.

Qualifications

• Strong communication skills in French and English required.
• Professionalism and empathy in customer interactions.
• Ability to resolve issues and provide solutions.

Responsibilities

• Assist customers via phone, email, and chat in French.
• Handle inquiries with professionalism and empathy.
• Work with internal teams for customer satisfaction.
• Collaborate with internal teams to ensure a smooth customer experience.

Skills

French

English

Job description

Are you ready for your next career step under the Portuguese sun? Were hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Welcome Bonus: 3000

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment (maximum 12 months), rent 280/month, all bills included directly deducted from salary

• Meal Allowance: 7.23 per working day

• Transport Allowance: 20 per month

• Health Insurance: Available from day 1 (with a monthly contribution); becomes free after 6 months of contract

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!