French Customer Support in Lisbon | Relocation Package

BlueView Talent; Brussel; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

BlueView Talent is hiring a Customer Specialist to join a dynamic international team in Belgium. The role involves handling inquiries across orders, accounts, products, and services via phone, email, chat, and other channels.

You will accurately record interactions, work with internal teams, and stay updated on processes. Fluency in French (C1/C2) and English (B2) is expected, with EU citizenship or Portuguese residency. Onsite work with relocation possibilities may be offered.

Qualifications

• EU citizenship or valid Portuguese residency required.
• Fluent in French and English with strong communication skills.
• Willingness to learn travel-related products and services.

Responsibilities

• Provide friendly, professional customer support via phone, email, chat and digital channels.
• Assist customers with inquiries about orders, deliveries, accounts, payments, products and services.
• Understand customer needs and provide clear, relevant information.
• Record interactions and resolutions in internal systems accurately.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes.
• Stay up to date with product knowledge and procedures through training.

Skills

French (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication

Detail-oriented

Proactive learner

Job description

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment