Customer Support Specialist

Sennheiser; Brussel; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Environment

International collaboration

Competitive compensation

Résumé du poste

Sennheiser Brussels is seeking a Customer Support Specialist to service the BeNeFra region, focusing on delivering exceptional customer care for B2B customers including music stores, integrators and dealers. You will handle order entry, pricing information, backorders, and collaborate with Supply Chain, AR, Marketing, Service, Warehouse and Tech Support to ensure smooth processes.

Fluent in French, Dutch and English, you bring strong communication and problem-solving skills to the team.

Qualifications

• 1–2 years of customer service/order handling in a technical sales environment.
• Excellent communication in French, Dutch and English.
• Willing to work fulltime from the Brussels office.
• Experience with MS Office and CRM systems; quick learner of company tools.
• Customer-service oriented with diplomacy and ability to meet deadlines.

Responsabilités

• Order entry and applying discounts after approvals.
• Provide pricing information and backorder estimates.
• Interface with Supply Chain, AR, Marketing, Service, and Warehouse.
• Attend product trainings and maintain customer files.

Connaissances

Customer service

Communication skills

Dutch

French

English

CRM systems

MS Office

Team collaboration

Organizational skills

Problem solving

Outils

MS Office

CRM system

Description du poste

Job Description

Customer Support Specialist

Job Location: Belgium-Brussels

Sound made by Sennheiser - For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:

Customer Support Specialist

The Position

Ever had a customer support experience that felt different — where the quality of service shone through? At Sennheiser our department of customer support considers a small and enthusiastic team that is working solution based for our B2B customers as music stores, integrators and Sennheiser dealers within EMEA.

We are looking for a new colleague to look after the BeNeFra region and who prioritizes exceptional customer care, building a relation with our customers and ensuring our customers always feel valued and satisfied.

Your Tasks

As a Customer Support Specialist you apply your knowledge of company products and services to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner. You increase customer satisfaction and retention by providing dealers, end-users and colleagues with accurate, consistent, timely, and meaningful information.

Your Core Tasks Include

• Order entry, applying discounts after proper approvals;
• Providing information about pricing, backorders with estimated ship dates;
• Interfacing with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse and Technical Support ensuring a smooth process;
• Attending product trainings;
• Maintaining customer files.

Your Profile

• A minimum of 1-2 years previous customer service experience/order handling in a technical sales environment;
• Excellent communication (oral and written) skills in French, Dutch and English;
• Willing to work fulltime from our office in Brussels;
• Experience with MS Office and CRM system and able to quickly learn company systems and tools;
• Excellent customer service attitude; able to handle difficult customers with diplomacy and tact and to meet deadlines & balance multiple projects in a fast-paced environment;
• Actively seeks additional experience and knowledge in technical/ functional areas to gain expertise beyond current assignments;
• Analytical, Organizational and problem-solving skills;
• Promote a pro active and positive work atmosphere;
• Results focused by aiming for and exceeding performance targets and goals to drive personal accountability.

Your Benefits

• Environment: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets.
• Tasks: International team collaboration and interesting projects that define the future of audio.
• Compensation package: We offer a competitive compensation package.

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

We kindly request no unsolicited acquisition proposals or business inquiries in relation to this advertisement