Commercial Customer Service Specialist

Sennheiser; Brussel; Sur place; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Brand recognition

Dynamic work environment

Varied responsibilities

Competitive salary

Growth opportunities

Résumé du poste

Sennheiser in Brussels is seeking a Commercial Customer Service Specialist to join our team. The role focuses on managing customer orders and inquiries, serving as a primary contact for customers and internal teams, and handling after-sales service cases including repairs and returns.

The position requires experience in customer service and fluency in Dutch, French, and English, with a customer-focused, proactive, and organized approach. A dynamic, international brand environment awaits.

Qualifications

• Experience in Customer Service
• Fluent in Dutch, French, and English (mandatory)
• Customer-focused, proactive, and well-organized

Responsabilités

• Manage customer orders and commercial inquiries
• Act as a key contact for customers and internal stakeholders
• Follow up on after-sales and service cases, including repairs and returns
• Collaborate closely with Sales, Logistics, Finance, and Service teams
• Help deliver an outstanding customer experience every day

Connaissances

Customer Service

Dutch, French, English

Description du poste

Are you passionate about customer satisfaction and looking for your next challenge in an international environment?

At Sennheiser, we're looking for a Commercial Customer Service Specialist to join our team in Brussels.

In this role, you will:

• Manage customer orders and commercial inquiries
• Act as a key contact for customers and internal stakeholders
• Follow up on after-sales and service cases, including repairs and returns
• Collaborate closely with Sales, Logistics, Finance, and Service teams
• Help deliver an outstanding customer experience every day

Requirements

• Experience in Customer Service
• Fluent in Dutch, French, and English (mandatory)
• Customer-focused, proactive, and well-organized

What we offer

• An exciting opportunity within a renowned international premium brand
• A dynamic and collaborative work environment
• A varied role with both commercial and after-sales responsibilities
• A competitive salary package and attractive benefits
• Opportunities for professional growth and development

Join a global premium audio brand where innovation, quality, and customer experience are at the heart of everything we do.