Customer Support Advisor

language matters Recruitment Consultants B.V.; Oostakker; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

13th month salary

Meal card

Shift allowance (evening/night/weekend

Transport allowance

Relocation support

Job summary

language matters Recruitment Consultants B.V. in Ghent, Belgium is seeking a Customer Support Advisor with Dutch, German and English language skills to be first point of contact for drivers experiencing breakdowns across Europe.

The role includes coordinating with logistics and technical teams, providing excellent service in a 24/7 environment with evening, night and weekend shifts, and offers a 50% remote work option plus relocation support, meal cards and transport allowances.

Qualifications

• Fluent in Dutch, German and English; French would be a plus.
• Experience in customer service is desirable.
• Excellent communication and teamwork skills.
• Based in Ghent, Belgium or willing to relocate (relocation package offered).

Responsibilities

• Manage breakdown cases across Europe.
• Collaborate with logistics and technical teams to resolve issues.
• Communicate with customers to understand needs and follow defined breakdown processes.
• Handle ad hoc tasks.
• Be available for 24/7 shifts, including evenings, nights and weekends.

Skills

Dutch

German

English

French (nice to have)

Job description

One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Dutch, French and German language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible.

Your responsibility will include:

• Manage breakdown cases all over Europe
• Partner with your colleagues and other departments to find the best solution
• Communicate with customers understanding their needs and follow defined breakdown processes
• Other ad hoc tasks

About you:

You are an outgoing person who enjoys communicating with people and working in a team. You know how to prioritise tasks and have a great time-management. The role is 24/7 so you will need to be available to work also in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely. Benefits include 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport allowance etc. If you move from abroad, the company will support with relocation by covering the accommodation for the first month.

Profile:

• You have fluency/conversational skills in Dutch, German and English - French would be a plus
• Previous experience in a customer service role is desirable
• Great communication skills and team spirit
• You are based in Ghent, Belgium or open to relocate (relocation package offered)