Customer Success Manager

JobLoom; Ottignies-Louvain-la-Neuve; Hybride; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Alan health insurance

13th month salary

Telework 2 days/week

Résumé du poste

Semactic, based in Belgium, is seeking a Customer Success Manager to lead client relationships for GEO and SEO offerings. You will manage onboarding, adoption, retention and expansion across the customer lifecycle and work with cross-functional teams to improve the platform.

You will nurture strong client partnerships, identify growth opportunities, and contribute to best practices and documentation. A hybrid role with telework is offered to support flexible collaboration and success.

Qualifications

• Minimum 2 years of experience in Customer Success or similar (B2B SaaS).
• Strong knowledge of search marketing (SEO/GEO) and digital innovation.
• Proven ability to manage multiple client projects with diverse stakeholders.
• Results-driven with structured action plans.
• Excellent written and spoken communication; fluent English; French or Dutch a plus.

Responsabilités

• Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
• Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
• Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
• Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
• Contributing to documentation, best practices, and the optimization of CSM processes.

Connaissances

Client management

GEO/SEO strategy

Innovation/AI

Multi-stakeholder coordination

Formation

University degree in business/marketing/communication

Description du poste

Join Semactic as a Customer Success Manager!

Scope

client management, GEO/SEO strategy, innovation/AI

Location

Based in Belgium, with telework flexibility.

Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.

We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.

In a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.

• Scope : SEO/GEO, account management, customer success, strategy, innovation
• Hybrid: flexible remote work arrangements
• Experience: Ideally 2-4 years of experience in a similar role
• Languages: French and/or Dutch, very good level of English required.

Your Role

As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.

Your Responsibilities

Your main tasks will include:

• Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
• Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
• Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
• Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
• Contributing to documentation, best practices, and the optimization of CSM processes.

Our Package

• A high-impact role in a fast-growing tech scale-up.
• Continuous training – online and at professional events – to develop your skills.
• An attractive package including meal vouchers, Alan health insurance, 13th month salary, ...
• A pleasant working environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.
• A passionate, talented, and friendly team.
• A very high degree of autonomy, a culture based on trust and results-oriented.
• An annual bonus linked to the achievement of collective and individual objectives.

You are the right person for us if you have:

• Minimum 2 years of experience in Customer Success, ideally in B2B SaaS.
• Good knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.
• Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
• Results-oriented approach and ability to structure measurable action plans.
• Excellent written and oral communication skills and customer relationship management.
• Ability to understand and explain complex technical and marketing concepts.
• Proficiency in French or Dutch, and a very good level of English.
• Team spirit, autonomy, and sense of initiative.
• University degree in business management, marketing/communication, or equivalent.

Our Recruitment Process

• Initial Online Interview 30-minute discussion to align on expectations.
• Interview with the team lead and a member of the business team.
• Interview with a founder and the business team in our offices, including a short case study.
• Offer & onboarding – quick feedback, guaranteed transparency.