Customer Success Manager — SEO/GEO & AI, Remote

JobLoom; Ottignies-Louvain-la-Neuve; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Meal vouchers

Alan health insurance

13th month salary

Telework 2 days/week

Job summary

Semactic, based in Belgium, is seeking a Customer Success Manager to lead client relationships for GEO and SEO offerings. You will manage onboarding, adoption, retention and expansion across the customer lifecycle and work with cross-functional teams to improve the platform.

You will nurture strong client partnerships, identify growth opportunities, and contribute to best practices and documentation. A hybrid role with telework is offered to support flexible collaboration and success.

Qualifications

• Minimum 2 years of experience in Customer Success or similar (B2B SaaS).
• Strong knowledge of search marketing (SEO/GEO) and digital innovation.
• Proven ability to manage multiple client projects with diverse stakeholders.
• Results-driven with structured action plans.
• Excellent written and spoken communication; fluent English; French or Dutch a plus.

Responsibilities

• Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
• Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
• Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
• Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
• Contributing to documentation, best practices, and the optimization of CSM processes.

Skills

Client management

GEO/SEO strategy

Innovation/AI

Multi-stakeholder coordination

Education

University degree in business/marketing/communication

Job description

Semactic, based in Belgium, is seeking a Customer Success Manager to lead client relationships for GEO and SEO offerings. You will manage onboarding, adoption, retention and expansion across the customer lifecycle and work with cross-functional teams to improve the platform.

You will nurture strong client partnerships, identify growth opportunities, and contribute to best practices and documentation. A hybrid role with telework is offered to support flexible collaboration and success.