Senior Customer Success Lead – SEO & GEO Growth | Remote

Startup Atlas; Belgique; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Alan health insurance

13th month salary

Annual bonus

Teleporting 2 days a week

Résumé du poste

Semactic, based in Belgium with hybrid work flexibility, is seeking a Senior Customer Success Lead to structure and lead our customer success function. You will manage a team of CSMs, oversee strategic accounts, and drive client satisfaction, retention, and growth across SEO and GEO offerings.

You will collaborate with founders, product, and sales teams to shape customer strategy, onboarding, upsells, renewals, and ongoing improvement of the customer experience.

Qualifications

• Minimum 5 years of experience in digital marketing or in a SaaS environment, including 2 years in a management or team leadership role.
• Solid understanding of search marketing (SEO or GEO).
• Fluency in French or Dutch, and a very good level of English.
• Ability to manage multiple client projects with various stakeholders (business, tech, C-level).

Responsabilités

• Structure and manage the Customer Success function (organization, processes, service quality).
• Supervise and develop the CSM team (recruitment, coaching, monitoring).
• Directly manage a portfolio of strategic clients (GEO or SEO).
• Define and monitor KPIs related to adoption, retention, and customer satisfaction.
• Participate in onboarding, support, and growth of the client portfolio (upsells, renewals) and implement churn prevention strategies.
• Organize and lead steering committees, performance reviews, and key strategic meetings.
• Collaborate with the product team to provide structured and prioritized customer feedback.
• Identify areas for continuous improvement and contribute to the evolution of our model.

Connaissances

Customer Success

Team Leadership

Account Management

Strategic Planning

Churn Reduction

Formation

University degree in marketing/communications/management

Description du poste

Semactic, based in Belgium with hybrid work flexibility, is seeking a Senior Customer Success Lead to structure and lead our customer success function. You will manage a team of CSMs, oversee strategic accounts, and drive client satisfaction, retention, and growth across SEO and GEO offerings.

You will collaborate with founders, product, and sales teams to shape customer strategy, onboarding, upsells, renewals, and ongoing improvement of the customer experience.