Customer Success Lead - Secure Power (Flexible Work)

Schneider Electric

Ukkel

Sur place

EUR 60 000 - 90 000

Plein temps

Il y a 38 heures

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Résumé du poste

Schneider Electric is seeking a Customer Success Manager Secure Power in Ukkel, Belgium, to be the trusted advisor for our clients and maximize value from our digital solutions. You’ll lead ongoing client relationships, drive adoption, and identify opportunities for growth while minimizing churn.

You will develop client success plans, coordinate onboarding and training, monitor health metrics, and run QBRs.

Qualifications

Bachelor’s or Master’s degree in related field or equivalent professional experience.
Fluent in Dutch and proficient in French & English.
Knowledge of electro-intensive industries, IoT, Cloud, and digital solutions is a plus.
Proficiency in Microsoft Office and Salesforce.
Excellent communication and analytical skills.
Customer-oriented mindset with a passion for helping others succeed.
Entrepreneurial spirit and ability to work collaboratively.

Responsabilités

Serve as the primary point of contact for assigned clients, managing their success across the lifecycle: Adopt, Expand, Renew.
Develop client success plans aligned with business outcomes and ensure timely delivery of commitments.
Drive product adoption and accelerate time-to-value through onboarding and training.
Monitor customer health, share insights, and conduct regular performance reviews (QBRs).
Identify upsell and cross-sell opportunities to expand partnerships.
Ensure data quality and contract accuracy for smooth execution and renewals.
Act as the voice of the customer, providing feedback for continuous improvement.