Customer Success Manager Secure Power

Schneider Electric; Brussel Hoofdstad; Hybride; EUR 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Paid time off

Parental leave

Flex plan

Flexible work options

Chronic condition support

Confidential counseling

Résumé du poste

Schneider Electric in Brussels-area is seeking a Customer Success Manager for Secure Power, based in Ukkel. You will own post-sale relationships, drive adoption of digital solutions, and guide customers to realize maximum value while minimizing churn.

You will develop success plans, manage onboarding, training, and performance reviews, identify upsell opportunities, ensure data quality, and act as the voice of the customer to drive continuous improvements.

Qualifications

• Bachelor’s or Master’s degree in related field or equivalent professional experience.
• Fluent in Dutch and proficient in French & English.
• Knowledge of electro-intensive industries, IoT, Cloud, and digital solutions is a plus.
• Proficiency in Microsoft Office and Salesforce.
• Excellent communication and analytical skills.
• Customer-oriented mindset with a passion for helping others succeed.
• Entrepreneurial spirit and ability to work collaboratively.

Responsabilités

• Serve as the primary point of contact for assigned clients, managing their success across the lifecycle: Adopt, Expand, Renew.
• Develop client success plans aligned with business outcomes and ensure timely delivery of commitments.
• Drive product adoption and accelerate time-to-value through onboarding and training.
• Monitor customer health, share insights, and conduct regular performance reviews (QBRs).
• Identify upsell and cross-sell opportunities to expand partnerships.
• Ensure data quality and contract accuracy for smooth execution and renewals.
• Act as the voice of the customer, providing feedback for continuous improvement.

Connaissances

Client relationship management

Communication

Analytical skills

Customer orientation

Entrepreneurial spirit

Product adoption

Sales awareness

Formation

Bachelor’s or Master’s degree or equivalent experience

Outils

Microsoft Office

Salesforce

Description du poste

About the Role

We’re looking for a Customer Success Manager Secure Power, located in Ukkel, Brussels, who will be the trusted advisor for our clients, ensuring they achieve maximum value from our digital solutions. You’ll lead ongoing client relationships, drive adoption, and identify opportunities for growth while minimizing churn. #LI-JB10

What You’ll Do

• Serve as the primary point of contact for assigned clients, managing their success across the lifecycle: Adopt, Expand, Renew.


• Develop client success plans aligned with business outcomes and ensure timely delivery of commitments.


• Drive product adoption and accelerate time-to-value through onboarding and training.


• Monitor customer health, share insights, and conduct regular performance reviews (QBRs).


• Identify upsell and cross-sell opportunities to expand partnerships.


• Ensure data quality and contract accuracy for smooth execution and renewals.


• Act as the voice of the customer, providing feedback for continuous improvement.

What Success Looks Like

• High renewal rates and low churn.


• Increased product adoption and customer satisfaction (NPS).


• Growth through upsell and cross-sell opportunities.

What We’re Looking For

• Bachelor’s or Master's degree in related field or equivalent professional experience.


• Fluent in Dutch and proficient in French & English.


• Knowledge of electro-intensive industries, IoT, Cloud, and digital solutions is a plus.


• Proficiency in Microsoft Office and Salesforce.


• Excellent communication and analytical skills.


• Customer-oriented mindset with a passion for helping others succeed.


• Entrepreneurial spirit and ability to work collaboratively.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flex plan , flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short‑term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.