Customer Success Lead – Adoption, Renewals & Growth

Schneider Electric; Brussel Hoofdstad; Hybride; EUR 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Paid time off

Parental leave

Flex plan

Flexible work options

Chronic condition support

Confidential counseling

Résumé du poste

Schneider Electric in Brussels-area is seeking a Customer Success Manager for Secure Power, based in Ukkel. You will own post-sale relationships, drive adoption of digital solutions, and guide customers to realize maximum value while minimizing churn.

You will develop success plans, manage onboarding, training, and performance reviews, identify upsell opportunities, ensure data quality, and act as the voice of the customer to drive continuous improvements.

Qualifications

• Bachelor’s or Master’s degree in related field or equivalent professional experience.
• Fluent in Dutch and proficient in French & English.
• Knowledge of electro-intensive industries, IoT, Cloud, and digital solutions is a plus.
• Proficiency in Microsoft Office and Salesforce.
• Excellent communication and analytical skills.
• Customer-oriented mindset with a passion for helping others succeed.
• Entrepreneurial spirit and ability to work collaboratively.

Responsabilités

• Serve as the primary point of contact for assigned clients, managing their success across the lifecycle: Adopt, Expand, Renew.
• Develop client success plans aligned with business outcomes and ensure timely delivery of commitments.
• Drive product adoption and accelerate time-to-value through onboarding and training.
• Monitor customer health, share insights, and conduct regular performance reviews (QBRs).
• Identify upsell and cross-sell opportunities to expand partnerships.
• Ensure data quality and contract accuracy for smooth execution and renewals.
• Act as the voice of the customer, providing feedback for continuous improvement.

Connaissances

Client relationship management

Communication

Analytical skills

Customer orientation

Entrepreneurial spirit

Product adoption

Sales awareness

Formation

Bachelor’s or Master’s degree or equivalent experience

Outils

Microsoft Office

Salesforce

Description du poste

Schneider Electric in Brussels-area is seeking a Customer Success Manager for Secure Power, based in Ukkel. You will own post-sale relationships, drive adoption of digital solutions, and guide customers to realize maximum value while minimizing churn.

You will develop success plans, manage onboarding, training, and performance reviews, identify upsell opportunities, ensure data quality, and act as the voice of the customer to drive continuous improvements.