Hybrid Energy Platform Success Manager — Antwerp

centrica; Antwerpen; Hybride; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Centrica is seeking a Customer Success Manager in Antwerp-Berchem for our DSR platform, connecting assets like EV chargers, batteries, and solar installations. You will own onboarding, ensure assets perform well, and drive customer value as part of a hybrid, full-time role.

You will collaborate with engineering, development, and commercial teams to ensure a high-quality partner experience, performance, and retention, shaping growth across the lifecycle.

Qualifications

• Three years of experience in customer success, account management, or operations in a B2B technology or energy environment.
• Experience coordinating onboarding or integration projects involving APIs, IoT platforms, device connectivity.
• Strong analytical capabilities to interpret operational data and drive improvements.
• Proficiency with CRM systems and project tracking tools, with excellent communication skills.
• Bachelor's degree in Engineering, Business, Energy, or related discipline; energy flexibility or demand-side response experience is a plus.

Responsabilités

• Leading the end-to-end onboarding of new partner assets, ensuring integrations are coordinated, tested, and brought into operation within agreed timelines.
• Acting as the primary point of contact for partners, building strong relationships while understanding and addressing their evolving business needs and expectations.
• Monitoring operational performance across connected assets, identifying trends, anomalies, and underperformance before they affect platform outcomes or partner satisfaction.
• Coordinating the resolution of technical and operational issues by working closely with engineering and quantitative development teams and maintaining clear communication throughout the process.
• Developing operational documentation and reporting, while using partner feedback and performance data to drive continuous improvements across onboarding and support processes.

Connaissances

Customer success

Account management

Operations

Analytical skills

Formation

Bachelor's degree in Engineering, Business, Energy, or related field

Outils

CRM systems

APIs

IoT platform integration

Description du poste

Centrica is seeking a Customer Success Manager in Antwerp-Berchem for our DSR platform, connecting assets like EV chargers, batteries, and solar installations. You will own onboarding, ensure assets perform well, and drive customer value as part of a hybrid, full-time role.

You will collaborate with engineering, development, and commercial teams to ensure a high-quality partner experience, performance, and retention, shaping growth across the lifecycle.