Customer Service Representative (Dutch Speaker)

Cross Border Talents; Brussel Hoofdstad; Sur place; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Performance-based bonus opportunities

Private health and life insurance

25 days of annual leave

Meal voucher allowance (€50 per month)

Permanent employment contract

Relocation support and accommodations

Résumé du poste

A dynamic customer experience provider is seeking a Customer Service Representative to join the team in Athens, Greece. This role involves delivering high-quality support, resolving inquiries, and ensuring customer satisfaction in a fast-paced environment. Candidates must be fluent in Dutch (C1) and English (B2). The company offers a competitive salary, relocation support, and various benefits including health insurance and annual leave.

Qualifications

• Strong communication and interpersonal skills are essential for this role.
• The ability to efficiently resolve customer inquiries is critical.
• Fluency in Dutch (C1) and English (B2) is required.
• Basic computer skills and ability to navigate multiple systems.
• Problem-solving mindset with attention to detail.
• Willingness to relocate to Athens, Greece.

Responsabilités

• Respond to customer inquiries via phone, email, and chat with empathy.
• Resolve customer issues efficiently and ensure high satisfaction.
• Maintain accurate records of customer interactions.
• Identify customer needs and offer appropriate solutions or elevate when necessary.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Strong communication and interpersonal skills

Ability to handle customer inquiries and resolve issues efficiently

Fluent in Dutch (minimum C1) and English (minimum B2)

Basic computer skills

Problem-solving mindset

Relocation willingness

Outils

Basic computer skills

Description du poste

Location: Athens, Greece Work Model: Onsite Languages Required: Minimum Dutch (C1) and English (B2)

Job Summary

Are you passionate about helping people and delivering exceptional customer experiences? Join our team as a Customer Service Representative supporting a global client. In this role, you will provide high-quality support, resolve customer inquiries, and ensure a seamless experience for users in a fast-paced, cloud-based environment.

Key Responsibilities

• 1. Respond to customer inquiries via phone, email, and chat with professionalism, empathy, and accuracy.
• 2. Resolve customer issues efficiently while ensuring high customer satisfaction.
• 3. Provide product and service information to customers in a clear and helpful manner.
• 4. Identify customer needs and offer appropriate solutions or elevate when necessary.
• 5. Maintain accurate records of customer interactions and transactions.

Qualifications

• 1. Strong communication and interpersonal skills.
• 2. Ability to handle customer inquiries and resolve issues efficiently.
• 3. Fluent in Dutch (minimum C1) and English (minimum B2).
• 4. Basic computer skills and ability to navigate multiple systems.
• 5. Problem-solving mindset with attention to detail.
• 6. Willingness to relocate to Athens, Greece.

Benefits

• 1. Competitive salary package with 14 salaries per year (12 monthly salaries plus additional payments at Easter, Summer, and Christmas).
• 2. Performance-based bonus opportunities.
• 3. Private health and life insurance coverage.
• 4. 25 days of annual leave.
• 5. Meal voucher allowance (€50 per month).
• 6. Permanent employment contract (40 hours per week – 8 hours/day, 5 days/week).
• 7. Up to €300 relocation support (paid with first salary) + 3 weeks of hotel accommodation provided for international candidates.

How to Apply

Send CV to [e-mail] or apply on our career page.