Bilingual Travel Advisor

Boeva Tech; Antwerpen; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

Health & life insurance

25 days annual leave

Remote work option

Permanent contract on-site

Rotational schedule

Job summary

Boeva Tech is seeking a bilingual Travel Advisor / Customer Service Advisor to join our Athens office, delivering world-class support to travelers worldwide. The role emphasizes Dutch fluency and strong English skills in a fast-paced, customer-focused setting.

Responsibilities include handling inquiries, logging feedback, resolving issues within SLAs, and offering proactive solutions to enhance the customer experience.

Qualifications

• Native or fluent in Dutch.
• Proficient in English (C1 level).
• Skilled problem-solvers with strong troubleshooting abilities.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Skills

Dutch fluency

English (C1)

Troubleshooting

Independent & collaborative work

Education

High School Diploma or higher

Job description

Location: Athens, Greece

Start Date: 8/May/26, 22/May/26, 29/May/26

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak Dutch fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

Your Role

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.

• Maintain meticulous records of consumer feedback and questions in the customer services database.

• Handle client complaints efficiently, following the company's escalation policy.

• Resolve support calls and emails within agreed Service Level Agreements (SLAs).

• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.

• Provide proactive recommendations to solve common problems and improve customer experience.

Requirements

• Native or fluent in Dutch.

• Proficient in English (C1 level).

• Skilled problem-solvers with strong troubleshooting abilities.

• Hold a High School Diploma or higher.

• Able to work independently and collaboratively in a fast-paced environment.

What We Offer

• Salary: €1,500 gross per month x 14 salaries.

• Performance Bonus: Recognizing your dedication and results.

• Relocation Support:

  • 3 weeks' accommodation in a premium hotel near the office.

  • €300 relocation allowance for candidates moving from abroad (first payment included).

• Contract:

  • Permanent for on-site employees.

  • Possibility of remote work anywhere in Greece (6-month renewable contracts).

• Insurance: Private Health & Life Insurance.

• Leave: 25 days of annual leave.

• Sundays and public holidays extra 75% per hour, night shift extra 25% per hour

• Working Hours: 40 hours/week (8 hours/day).

• Schedule: Mon–Sun, 08:00–00:00 (rotational).

Why Join Us?

• Be part of a supportive, international team that values innovation and customer satisfaction.

• Relocate easily with full support for your initial transition to Athens.

• Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.