Customer Service Representative Chinese/English

Michael Page International (Belgium); Brussel; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Growth perspectives

Flexibility

Training / Onboarding

International environment

Résumé du poste

Michael Page International (Belgium) is seeking a dedicated Account Manager to serve as the primary contact for key customers and suppliers. You will manage orders, respond to inquiries, and provide after-sales support to ensure high-quality service.

You will coordinate cross-departmental workload to assist business development with reports and data, ensuring smooth operations across teams while upholding ISO standards and confidentiality.

Qualifications

• Fluent in English and Mandarin Chinese.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Energetic and proactive mindset.
• Excellent organizational and problem-solving abilities.
• Customer-oriented mindset.

Responsabilités

• Act as the main point of contact for key accounts, ensuring accurate, timely, and high-quality communication with customers and suppliers while handling orders, inquiries, and after-sales support.
• Plan, organise, and manage workload to support business development and assist all departments with reports, data, and resources to ensure smooth operations.
• Maintain adherence to company policies, SOPs, ISO standards, and health & safety regulations while protecting confidential information and promoting company standards.

Connaissances

English fluency

Mandarin Chinese

Attention to detail

Written communication

Verbal communication

Organisational skills

Customer focus

Enthusiasm

Description du poste

• Growth opportunities
• International company

About Our Client

Our client is a global provider of biological products serving pharmaceutical, biotechnology, and CRO partners. It supplies high-quality biospecimens and cell-based solutions that accelerate drug discovery, preclinical development, and disease research.

Job Description

• Customer & Account Management: Act as the main point of contact for key accounts, ensuring accurate, timely, and high-quality communication with customers and suppliers while handling orders, inquiries, and after-sales support.
• Cross-Departmental Support & Business Development: Plan, organise, and manage workload to support business development and assist all departments with reports, data, and resources to ensure smooth operations.
• Compliance, Quality & Safety: Maintain adherence to company policies, SOPs, ISO standards, and health & safety regulations while protecting confidential information and promoting company standards.

The Successful Applicant

• Ability to express fluently in English and mandarin/chinese
• Attention to detail,
• Excellent written and verbal communication skills,
• Enthusiasm, energy and determination,
• Strong organisational and problem-solving skills
• Customer oriented mindset

What's on Offer

• Growth perspectives,
• Flexibility,
• Training / Onboarding,
• International environment