Customer Service Representative Chinese/English

Jobat; Brussel; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Our client is a global provider of biological products serving pharmaceutical, biotechnology, and CRO partners. The role focuses on acting as the main contact for key accounts, handling orders and inquiries, and supporting business development with cross-departmental resources.

The position emphasizes compliance with SOPs, ISO standards, and health & safety regulations while protecting confidential information and promoting company standards.

Qualifications

• Experience in customer and account management.
• Strong communication with customers and suppliers.
• Ability to handle orders, inquiries, and after-sales support.

Responsabilités

• Act as main point of contact for key accounts, ensuring accurate, timely communication with customers and suppliers while handling orders, inquiries and after-sales support.
• Plan, organise and manage workload to support business development and assist all departments with reports, data and resources to ensure smooth operations.
• Maintain adherence to company policies, SOPs, ISO standards, and health & safety regulations while protecting confidential information.

Description du poste

Our client is a global provider of biological products serving pharmaceutical, biotechnology, and CRO partners. It supplies high-quality biospecimens and cell-based solutions that accelerate drug discovery, preclinical development, and disease research.

Jobomschrijving

• Customer & Account Management: Act as the main point of contact for key accounts, ensuring accurate, timely, and high-quality communication with customers and suppliers while handling orders, inquiries, and after-sales support.
• Cross-Departmental Support & Business Development: Plan, organise, and manage workload to support business development and assist all departments with reports, data, and resources to ensure smooth operations.
• Compliance, Quality & Safety: Maintain adherence to company policies, SOPs, ISO standards, and health & safety regulations while protecting confidential information and promoting company standards.