Customer Service Representative

Leviat; Ternat; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid and flexible working

Pension contribution

Ongoing personal learning and development support

Job summary

Leviat is seeking a Commercial Customer Service Representative in Ternat, Belgium. In this role, you will be the key link between our customers and sales teams, ensuring smooth handling of orders while providing outstanding customer service.

The ideal candidate will have a Bachelor's degree or equivalent experience, along with 2–4 years of relevant B2B customer service work. We offer a competitive salary, benefits, and the opportunity for hybrid working arrangements.

Qualifications

• 2–4 years of experience in B2B Customer Service or Sales Administration.
• Strong knowledge of the Order-to-Cash process.
• Experience with ERP systems including order processing.

Responsibilities

• Act as the key link between customers and sales organization.
• Ensure smooth handling of orders and quotations.
• Communicate clearly with customers about delivery lead times.

Skills

B2B Customer Service

Order-to-Cash process

ERP systems (Dynamics AX / D365 FO)

Customer communication

Pricing correctness

Technical understanding of products

Complaint handling

Education

Bachelor's degree or equivalent experience

Tools

Airtable CLAIM

Configuration tools (Stabox, Tetraform, Hauff)

Job description

At Leviat, you can build a future with a lasting legacy. Help us make great architecture possible, responsibly and sustainably, for everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry.

Learn more about our business and range of trusted product brands here (www.leviat.com).

About the role

We are looking for a driven and service‑minded Commercial Customer Service Representative to join our team. In this role, you act as the key link between our customers, technical experts and the sales organization. You ensure smooth commercial and administrative handling of orders and quotations, accurate pricing checks and proactive customer communication. With your structured approach and commercial insight, you help guarantee feasibility, correct lead times and a successful customer experience from start to finish.

Your profile

• You operate at least at a Bachelor degree level or have equivalent experience through proven administrative and commercial expertise.
• You have 2–4 years of experience in B2B Customer Service or Sales Administration, ideally with technical‑commercial files (without needing to be an engineer).
• You have strong knowledge of the Order‑to‑Cash process with a commercial focus and are familiar with handling quotations, orders, credit notes, and pricing checks.
• You have experience working with ERP systems such as Dynamics AX / D365 FO, including order processing, quotations, price and discount structures, and credit note workflows.
• You can work with configuration tools (e.g. Stabox, Tetraform, Hauff) or are motivated to learn them quickly.
• You have a basic technical understanding of construction or industrial products and can propose alternatives when needed.
• You understand production flows and delivery lead times and can translate these clearly to customers.
• You have experience with complaint registration and follow‑up tools such as Airtable CLAIM.
• You are familiar with internal pricing processes and enjoy collaborating with a Pricing Manager to ensure commercial correctness.
• You are used to frequent customer contact (telephone and email) and communicate in a clear, professional and customer‑oriented way.
• You work well with internal stakeholders such as Finance, Logistics, Production and Procurement and understand how these departments interact.

What we offer?

• We are a global business, looking to attract and retain the best talent.
• A culture that values opportunity for growth, development and internal promotion.
• Highly competitive base pay.
• Pension contribution.
• Hybrid and flexible working dependent on your role.
• A range of other benefits, specific to your role and depending on where in the world you join us, i.e. health care, medical insurance, discounted shopping.
• Ongoing personal learning and development support.