Customer Service Representative- Leviat

CRH; Ternat; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Highly competitive base pay

Pension contribution

Hybrid and flexible working options

Ongoing personal development support

Résumé du poste

A leading construction solutions provider in Ternat, Belgium is seeking a driven Commercial Customer Service Representative. In this mid-senior level role, you will act as a central point of contact for customers, managing orders and quotations while ensuring smooth communication with internal teams. The ideal candidate has 2-4 years of B2B customer service experience, a strong understanding of the Order-to-Cash process, and familiarity with ERP systems. This position offers a competitive salary, flexibility, and opportunities for personal development.

Qualifications

• 2–4 years of experience in B2B Customer Service or Sales Administration.
• Strong commercial focus and knowledge of pricing and order processes.
• Experience in managing administrative tasks associated with customer service.

Responsabilités

• Serve as a central point of contact for customers.
• Manage commercial and administrative requests effectively.
• Collaborate with internal partners to ensure customer satisfaction.

Connaissances

B2B Customer Service experience

Commercial mindset

Order-to-Cash process knowledge

ERP systems experience (Dynamics AX / D365 FO)

Technical understanding of construction products

Complaint registration experience

Formation

Bachelor's degree or equivalent experience

Outils

ERP systems (Dynamics AX / D365 FO)

Airtable CLAIM

Description du poste

Country: Belgium
City: Ternat
Req ID: 520038
Job Type: Full Time
Workplace Type: Onsite
Seniority Level: Mid-Senior Level

At Leviat, you can build a future with a lasting legacy

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry

Own where your ambition can take you. You’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business.

Learn more about our our business and range of trusted product brands here (www.leviat.com).

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting‑edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

About The Role

We are looking for a driven and service‑minded Commercial Customer Service Representative to join our team. In this role, you act as the key link between our customers, technical experts and the sales organization. You ensure smooth commercial and administrative handling of orders and quotations, accurate pricing checks and proactive customer communication. With your structured approach and commercial insight, you help guarantee feasibility, correct lead times and a successful customer experience from start to finish.

Purpose of the role

• Serve as a central point of contact for customers, ensuring smooth and accurate handling of commercial and administrative requests.
• Manage orders, quotations, pricing validations and credit notes with a strong commercial mindset.
• Support technical and sales teams by ensuring all commercial files are complete, feasible and aligned with production and delivery timelines.
• Offer alternative products when needed and proactively update customers on delays, changes or issues.
• Register, analyse and follow up customer complaints to ensure fast and correct resolution.
• Collaborate closely with Finance, Procurement, Production and other internal partners to ensure optimal customer satisfaction.
• Support the team during peak periods and maintain a high standard of accuracy, efficiency and customer focus.

Your profile

• You operate at least on a Bachelor degree level or have equivalent experience through proven administrative and commercial expertise.
• You have 2–4 years of experience in B2B Customer Service or Sales Administration, ideally with technical‑commercial files (without needing to be an engineer).
• You have strong knowledge of the Order‑to‑Cash process with a commercial focus and are familiar with handling quotations, orders, credit notes, and pricing checks.
• You have experience working with ERP systems such as Dynamics AX / D365 FO, including order processing, quotations, price and discount structures, and credit note workflows.
• You can work with configuration tools (e.g. Stabox, Tetraform, Hauff) or are motivated to learn them quickly.
• You have a basic technical understanding of construction or industrial products and can propose alternatives when needed.
• You understand production flows and delivery lead times and can translate these clearly to customers.
• You have experience with complaint registration and follow‑up tools such as Airtable CLAIM.
• You are familiar with internal pricing processes and enjoy collaborating with a Pricing Manager to ensure commercial correctness.
• You are used to frequent customer contact (telephone and email) and communicate in a clear, professional and customer‑oriented way.
• You work well with internal stakeholders such as Finance, Logistics, Production and Procurement and understand how these departments interact.

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support.

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.