Customer Service Representative

Leviat; Brussel Hoofdstad; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution

Health care

Discounted shopping

Learning and development support

Job summary

Leviat, a global leader in construction accessories, is seeking a Customer Service Representative (Administrator) in Ternat, Belgium. You will ensure precise administrative support, strong data quality, and financial follow-up while assisting the Sales team and handling peak workloads.

With 1–3 years in administration or sales, you’ll manage inquiries, orders, returns, and credits, collaborate with Finance, Logistics and Production, and use ERP tools to keep data accurate and processes smooth.

Qualifications

• Bachelor degree level or equivalent administrative experience.
• 1–3 years in administrative Customer Service or Sales Administration.
• Experience as central contact person via phone and email.
• Strong data management, documentation and order processing skills.
• ERP systems experience (Dynamics AX / D365 FO) and stock processes.
• Familiarity with configurator tools or willingness to learn them.
• Knowledge of invoicing and basic financial follow-up.
• CRM systems (C4C) and MS Office proficiency.
• Customer-oriented, accurate and a collaborative team player.
• Dutch plus French, with basic English.

Responsibilities

• Act as first contact and internal ambassador for customers, guiding inquiries to orders.
• Provide accurate administrative support and maintain high data quality.
• Give customers complete information so orders are processed correctly.
• Handle inquiries, quotations, orders, returns and credit notes with a service mindset.
• Support billing and monitor documentation for strong financial follow-up.
• Communicate delays, stock issues or alternatives to customers proactively.
• Support peak workloads and collaborate with Finance, Logistics, Procurement and Production.
• Maintain customer data accuracy and update systems accordingly.
• Prepare pricing checks and contract price validation for sales reps.
• Register technical requests in C4C and process orders in SUMO, KORBO, Configurator.

Skills

Customer service

Communication

Team collaboration

Problem solving

Attention to detail

Education

Bachelor degree or equivalent experience

Tools

Dynamics AX / D365 FO

SUMO

KORBO

C4C

Airtable CN

Job description

Country: Belgium
Req ID: 528874
Job Type: Contract
Workplace Type: Onsite
Seniority Level: Mid-Senior Level

At Leviat, you can build a future with a lasting legacy.

As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.

Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com

Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.

At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.

Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.

Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.

About the role

We are currently looking for an ambitious and enthusiastic Customer Service Representative (Administrator) to join our Sales team based in Ternat, Belgium. In this role, you will ensure accurate administrative support, high data quality, strong financial follow-up, and excellent customer service, while also supporting the team during peak periods and fluctuations in workload.

Purpose of the role

• Act as the first point of contact and internal ambassador for our customers, ensuring a smooth and efficient process from inquiry to order.
• Deliver accurate administrative support and maintain high data quality across all systems.
• Provide customers with correct and complete information so orders can be processed efficiently and correctly.
• Manage customer inquiries, quotations, orders, returns, and credit notes with a service-oriented and solution-driven mindset.
• Ensure strong financial follow-up by supporting billing activities and monitoring relevant documentation.
• Proactively communicate with customers regarding changes, delays, issues, or alternative product options in case of stock shortages.
• Support the team during peak periods or fluctuations in workload.
• Collaborate closely with internal stakeholders such as Finance, Logistics, Procurement, Production, and Sales to optimize processes and customer satisfaction.
• Maintain and update customer data, ensuring accuracy and completeness.
• Prepare pricing checks and pre-work for sales representatives, including contract price validation.
• Register technical requests in C4C and process administrative order flows through applicable systems (e.g., SUMO, KORBO, Configurator).

Your profile

• You operate at least on a Bachelor degree level or have equivalent experience through proven administrative expertise.
• You have 1–3 years of experience in administrative Customer Service or Sales Administration, ideally in a technical or industrial environment.
• You have experience with customer contact (both telephone and email) and feel comfortable acting as a central point of contact.
• You have solid administrative skills and experience with data management, documentation, and accurate order processing.
• You have working knowledge of ERP systems (Dynamics AX / D365 FO, SUMO, KORBO) and understand customer data, item codes, and stock-related processes.
• You are familiar with configurator tools (Plakaform, Plakatube, HBS Couplers) or are eager to learn them.
• You understand return and credit note processes and ideally have experience with tools such as Airtable CN.
• You have basic knowledge of invoicing and financial follow-up processes.
• You can work with CRM systems such as C4C and have a good working knowledge of Microsoft Office.
• You are customer-oriented, solution-focused, accurate and a reliable team player who can handle varying workloads.
• You collaborate easily with internal departments such as Finance, Logistics, Procurement and Production.
• In addition to Dutch, you have a good knowledge of French and a basic knowledge of English.

This is an exciting role with a reputable market leader that provides a wide range of products in a dynamic sector driven by innovations towards sustainable building solutions. We work with dynamic teams in an international environment and provide a salary commensurate with your skills, including a comprehensive benefits package.

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.