Customer Service Representative

UNIQUE TECHNICUM; Antwerpen; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

UNIQUE TECHNICUM in Antwerp is looking for a Customer Service Representative to engage with Turkish and Bulgarian customers. You will manage inquiries, resolve issues, and ensure quality service delivery.

The ideal candidate has experience in customer service and can handle financial follow-ups and customer expectations effectively in a dynamic environment.

Qualifications

• Experience in customer service roles.
• Strong problem-solving skills and the ability to stay organized.

Responsabilités

• Balance customer expectations and operational processes.
• Act as a point of contact for Turkish and Bulgarian customers.
• Manage financial follow-up and invoice questions.

Description du poste

As a Customer Service Representative:

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action
• Act as the main point of contact for our Turkish and Bulgarian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.