Customer Service Representative

Page Personnel Belgium; Groot-Bijgaarden; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Dynamic team environment

Positive work atmosphere

Opportunities for innovation

Résumé du poste

A Belgian retail leader is seeking a Customer Service Representative. This stimulating role focuses on ensuring customer satisfaction through effective complaint resolution, administrative support, and continuous improvement strategies. Candidates should possess strong administrative skills, IT proficiency, and be bilingual in Dutch and French to succeed in a dynamic team environment.

Qualifications

• Strong administrative skills with attention to detail.
• Affinity for customer service and problem-solving.
• Bilingual in Dutch and French.

Responsabilités

• Resolve first-line complaint escalations and provide feedback.
• Support stores and first-line call center.
• Manage customer emails and inquiries.

Connaissances

Administrative skills

Customer service

IT skills

Problem-solving

Bilingual (Dutch and French)

Outils

SAP

Oracle

Outlook

Mirakl

Description du poste

• Stimulating position in the Customer Service
• Great & dynamic workenvironment (retail sector)

About Our Client

Our client is a belgian company that is one of the biggest leader in their retail sector.

Job Description

In this crucial role, you act as an important link between the first-line customer service, their different stores, and their B2B clients.

Your objective is to ensure customer satisfaction and to continuously improve the quality of their services.

Tasks :

• 
  
  Resolve first-line complaint escalations and provide feedback to the relevant teams.
• 
  
  Provide support to their stores and first-line call center.
• 
  
  Provide administrative support to their B2B team (managing customer emails, responding to inquiries, handling contracts, and managing customers in SAP).
• 
  
  Analyze incidents to identify and implement improvement opportunities for both customer service and B2B support.

The Successful Applicant

We are looking for a Customer Service Representative that:

• 
  
  Has a strong administrative skills and are able to work in a detailed and precise manner.
• 
  
  Has an affinity for customer service and the ability to find customer-focused solutions in challenging situations.
• 
  
  Has excellent IT skills and experience using Oracle, Outlook, Mirakl, and SAP.
• 
  
  Is bilingual and can communicate fluently in both Dutch and French.

What's on Offer

Our client offers :

• 
  
  The opportunity to be part of a dynamic team with a positive and inspiring work atmosphere.
• 
  
  A stimulating position where you can make a meaningful impact on the customer experience within the company.
• 
  
  A culture of continuous improvement and innovation.