Customer Service Representative

Unique Beveren; Antwerpen; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Unique Beveren is seeking a Customer Service Representative to manage interactions with Italian and Romanian customers. Key tasks include resolving issues, answering questions, and collecting feedback to enhance service quality.

The role demands strong organizational skills to handle shifting priorities in a detail-oriented and fast-paced environment while supporting financial processes related to payments and invoices.

Qualifications

• Ability to balance customer expectations and commercial goals.
• Capable of managing customer inquiries and complaints effectively.
• Organized and detail-oriented in fast-paced environments.

Responsabilités

• Act as the main point of contact for Italian and Romanian customers.
• Collect feedback to strengthen service quality.
• Support payment follow-up and handle invoice questions.

Description du poste

As a Customer Service Representative

• You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action.
• Act as the main point of contact for our Italian and Romanian customers: resolve issues, answer questions, and ensure careful follow-up.
• Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers.
• Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team.
• Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment.