Customer Service Manager

Jobat; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Jobat is seeking an experienced Customer Service Manager to oversee operations in Brussels and lead a high-performing team to deliver outstanding service. You will develop and implement strategies to improve customer satisfaction and loyalty, monitor processes for seamless delivery, and handle escalated issues.

Collaborating with other departments will ensure alignment with business goals. You will report performance to senior management and drive continuous improvement across the customer

Description du poste

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Jobomschrijving

As a Customer Service Manager your responsibilities are:

• Lead and manage the customer service team to ensure high performance and efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and improve operational processes to ensure seamless service delivery.
• Handle escalated customer issues and provide effective resolutions.
• Analyse customer feedback and data to identify areas for improvement.
• Ensure compliance with company policies and industry standards.
• Collaborate with other departments to align customer service goals with overall business objectives.
• Prepare and present reports on customer service performance to senior management.